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Call Reporting

Understand Your Callers’ Behaviour

Delve Deeper Into Your Call Statistics
With Call Reporting

Generate a realtime dashboard or automated daily, weekly or monthly reports. Examine call duration, waiting times, agent behaviour and peak times. Forecast for high volumes of calls. Always be prepared with Call Reporting.

Identify Missed Opportunity Windows

Stop missing calls, spot call patterns when you’re not in the office. Extend your working hours to accommodate these times and miss fewer potential business opportunities with Call Reporting.​

Spot Your Callers' Behaviour Patterns

Increase customer satisfaction by reducing the time spent in call queues. Know your peak call times and make new staffing arrangements. Ensure an efficient customer experience throughout the day.

Monitor Staff Efficiency

Save company time, identify areas for improvement within your team. Call duration indicates staff efficiency and customer satisfaction. Provide additional training for those spending lengthy amounts of time dealing with basic customer queries.

Call Reporting

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