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Soft Selling vs Hard Selling – which works best?

When you are making a sale or trying to connect with a prospective customer or client, there are many tactics you can use to approach the situation. While everyone has their own unique way of doing things, most tactics can...
Author: Max Tomaszewski

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7 Steps For Creating a Sales Process

A sales process is sometimes referred to as a purchasing funnel. These are the steps that a sales team will take to turn a new lead into a paying customer. If you’re a new business or new to the world...
Author: Max Tomaszewski

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The Importance Of Customer Retention

The cost of acquiring a new customer is higher than ever before. Therefore, implementing a robust customer retention strategy is likely to be so important for your business. Customer Acquisition Cost (CAC) is calculated by dividing the amount you spend...
Author: Max Tomaszewski

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Most Popular

The BT Switch Off – Everything you Need to Know!

In order to modernise and improve the UK’s telecoms offerings, BT is in the process of switching off their traditional phone lines (both PSTN and ISDN). This is a vast project spanning years and is set to be complete by...
Author: Becca Martin

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How Does VoIP Work? A Simple Guide

The introduction of the VoIP phone system has been the biggest change in telephone systems in the last 112 years. Nowadays, it’s a technology that we’re all very familiar with – apps like Whatsapp utilise VoIP. But, how exactly does...
Author: Becca Martin

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What Is The Best Phone System for Small Businesses in 2021?

So, you’re in the market for a new phone system for your business… With many different providers, handsets, features, and plans available to choose from, knowing where to start and what to choose can be a bit of a minefield....
Author: Becca Martin

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What is the Best WiFi System for Large Offices?

With all of the things to consider when running a business, a poor internet connection should be the least of your worries. A recent survey found that businesses waste an average of 7 hours (one working day) a month due...
Author: Becca Martin

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7 Ways to Improve Caller Experience at your Dental Practice

Looking to enhance the customer service at your Dental Practice? This post is going to outline 7 things that your company can do to improve your caller experience when patients call your practice…  7 Ways to Improve Caller Experience at...
Author: Becca Martin

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How To: Get More Google Reviews

Getting your company name out there is often a lot more difficult than it initially sounds. Paying for Facebook ads is one way, and encouraging people to share your business is another. But, what if there was a way to...
Author: Becca Martin

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Industry Specific...

11 Social Media Post Ideas For Dentists

Still trying to decide whether to invest time promoting your dental practice on social media or not? With over half of the world’s population using social media as of April 2021, it’s fair to say that this decision has become...
Author: Becca Martin

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Phone System with Dental Software Integration

Looking for a new phone system with dental software integration? Dental practice management softwares have revolutionised modern dentistry. Not only have they removed the need for physical files cluttering your office, imagine if they could integrate with your dental phone system...
Author: Becca Martin

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7 Ways to Improve Caller Experience at your Dental Practice

Looking to enhance the customer service at your Dental Practice? This post is going to outline 7 things that your company can do to improve your caller experience when patients call your practice…  7 Ways to Improve Caller Experience at...
Author: Becca Martin

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Give Your Dental Practice a Competitive Edge with a New Phone System

The average business phone system lasts between 5 – 7 years, but often we see dental practices using traditional landline phones from 10 years ago. Having an out of date system will likely hold your practice back. In this short...
Author: Lorna Bailey

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Telephone Systems: A Dentist’s Guide to Communicating with Patients

As a dentist or practice manager, you know how important it is that patients can always get through to your practice when they call. It can be the difference between success and failure. If you’re still struggling along with one...
Author: Lorna Bailey

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Why, How and When Dental Practices Should Use Professional Voicemail

The voicemail (previously known as an Answerphone Machine) was developed in the 1930s and widely adopted by businesses in the 1980s. It’s still popular today, and in recent times has been drastically improved to deliver more value to businesses, and...
Author: Ryan O’Carroll

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