Industry Insights

Running a veterinary practice can be a very stressful job. Managing staff, providing the best animal care and making sure you have the right policies and procedures in place, it’s a lot. One thing we have noticed often gets neglected...

Running a pharmacy is a busy job. Managing staff, making sure you have the correct stock and keeping track of prescriptions, all while trying to give the best possible care to your customers – it’s a lot. One thing that...

Seamless communication is crucial to the success of any veterinary practice. Without a reliable phone system or the latest call management software, providing an excellent client experience can be difficult. Not only that, but should your practice continually miss calls,...

Besides providing excellent medical treatment to patients, it’s fair to say that effective communication is a key part of any Medical Practice’s success. From communication between staff to handling a vast number of patient calls and triaging patients over the...

So, you’re looking for a new phone system for your pharmacy? Maybe because you’re facing one (or more) of the following problems with your current set up: You feel that frequent engaged tones may be leading to frustrated customers. You...

The public opinion of the NHS in the UK is declining. In February 2018, The British Social Attitudes Survey found that dissatisfaction in the NHS has risen to 29% – which is the highest it has been in a decade....