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Callers on hold are a captive audience, use this time as an opportunity to advertise what else you can offer and increase your revenue.
Rather than sit in silence or listen to frustrating beeps, play a professional audio message to keep callers interested and informed.
Professionally-recorded audio messages made bespoke for your business, by our experienced voice actors.
Whether you need an Auto-Attendant, On-Hold Marketing or Out Of Hours Messaging, our team of professional voice actors produce messages worth listening to. You choose your messaging (or we can guide you), we record it and upload it to your system.
Decided you’d like to change your message? We can do that for you, just get in touch below.
An Auto-Attendant is a virtual receptionist that greets your callers and offers them a range of options to instantly connect callers to who they’d like to speak to.
Promote your business and services on every call.
Increase your revenue by promoting lesser-known services or new offers and discounts whilst your callers are on hold. 60% of callers who are left on hold in silence hang up, entertain them.
Keep callers updated when your team isn’t around.
Play automated messages to your callers when you are unavailable to answer the phone. Let them know you’re away from the phone, when you’re going to be back as well as alternative methods of communication they can use.
We installed On-Hold Marketing on Kings Road Vets’ phone system, and they found not only were callers staying on the line longer, but they also saw a huge increase in their Pet Care Plan sign-ups. How? By using a professionally recorded message to promote this plan, that not many customers previously knew about.
Before their new system, they were getting an average of 12 Pet Care Plan sign-ups per month. Following their bespoke audio branding designed by the Yo Telecom team, in October, their sign-ups shot up to 30 per month, making them thousands in additional annual revenue.
All of our professional audio branding is available on our full range of business phones…
Future-proof your business with internet-based phones that are scalable and flexible.
Stay connected to your customers by combining the features of an internet phone with the reliability of a traditional phone system.
Don’t be tied to your front desk, Yo Telecom cordless phones come with 100% coverage guaranteed.
Our expert engineers build your system just the way you want it, to your specifications, making it completely bespoke to your business and its needs.
As well as completely installing your new system, we also provide thorough on-site staff training, to help you get the most out of your new technology.
“Excellent rapport with the Communications Consultant, Harvey. He understood our needs and was able to provide excellent support throughout the procurement and afterwards as well. All of our queries were answered in a timely fashion and to our satisfaction.
Yo Telecom also assisted with costs incurred from leaving our previous provider and gave us a price promise to match future offerings.”
“My business was one of Yo Telecom’s first customers when they first started trading and to date we have always been very impressed with the level of service, care and knowledge shown by the team. The company has grown from strength to strength since we first met them and that is a true testament to their customer commitment.
We were so pleased, when it came to upgrading our systems earlier this year, we had no hesitation in going back to our friends at Yo. Well done guys, keep up the excellent work!”
Macleod Pinsent Care Home
“Derek came out to visit us and to show us what Yo Telecom were able to provide which was a system which would back up to 3G/4G so that we would not lose connectivity.
There were case studies of larger homes than ours who were happy with the system which provided us with peace of mind! We were in a contract with our current provider which Yo Telecom helped us to move away from, something we didn’t think was possible.”
“Very happy with the service of Jamie installing the phones at the office. He was brilliant, very helpful, quick and sufficient. So glad we switched from another company! Definitely 5 stars!”
“Yo Telecom is so amazing and the new phone system and features are so easy to use, and they are going to benefit our practice so much and Jamie who works there was so helpful that we couldn’t ask for more help from him. Training he has provided was great and he made everything so understandable. We definitely will recommend them !”
“I have been really impressed with Ryan from Yo Telecom. He was excellent & the service was on quickly. Technical support by Ryan was first class. system went down after 48 hours and Ryan did it all again for me. Lines are crystal clear. Well done Ryan from Telecom…great staff great service.“
2000+ Satisfied Customers
Still Unsure? We’ll Answer Your Questions Here
Yes, we work with every one of our customers to come up with the perfect message to fit their business. If you’re stuck on where to start, don’t worry. Feel free to choose from our industry specific scripts to get you started.
A script that engages the caller rather than just pitches to them. Think of your target audience and consider what they’d want to hear about whilst on the phone, and base your message on that.
Yes, simply get in touch with a member of the team and we will be happy to assist you.
Yes, if you’d rather have just music for your callers to listen to whilst on hold, we can set this up for you.
In this situation you have a number of options. You can transfer them to another department, encourage them to leave a voicemail or sit in a call queue until the team is available. The Yo Telecom team can talk through your options and set all of this up for you.
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