Frequently Asked Questions
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A mixture of hardware and software which when connected to phone lines and handsets enables a business to communicate with its customers in a flexible, professional manner.
VOIP stands for Voice Over Internet Protocol. It means that your calls go through the internet, rather than through a traditional phone line.
We offer all three options. We believe, and so do most of our clients, the hybrid phone system is by far the best. You lose nothing from choosing a hybrid system. You get the flexibility of a VOIP phone system, with more reliability than a Digital phone system.
Yes. We survey your building and use modern cordless technology which can cover entire buildings, regardless of thickness of walls or the size of the building.
Absolutely. We love cordless headsets, and if you don’t currently use them you’ll love them too. Once you work with one, you will never go back.
We now offer all our clients four Communications Plans. Green, Gold, Platinum and Black. They all vary in price, functionality and service. Our clients love that our plans are just one fixed monthly price – no more need for multiple bills from multiple providers.
Popularity varies from industry to industry, but our Platinum Communications Plan is the most popular for most industries. It is great value.
YES! We don’t just send you a bunch of equipment and cables and say good luck. Instead, we fit your phone system from start to finish, and to put the cherry on the top give you great training afterwards.
Here are some estimates of how long installations typically take for:
Care Homes 5-30 beds: 1 – 2 days.
Care Homes 31-100+ beds: 2 – 5 days.
Dental Practices: 1 – 2 days.
GP Surgeries: 1-3 days.
Hair Salons: 1 day.
Hotels: 1-5 days.
Restaurants: 1-2 days.
Estate Agent: 1-2 days.
We have a super awesome two-phase installation process that has minimal downtime (1-2 minutes). The only downtime is the time it takes us to unplug your old lines from your old equipment, and plug it into your new Yo Telecom Busines Phone System!