Business Phone Systems: a Comparison Guide

Lorna Bailey Blog

So, you’re looking for a new phone system for your business, maybe because you’re experiencing issues with your current set-up.

With so many different options on the market these days, it can be hard to choose which phone system will be right for your business.

You may be overwhelmed by the amount of systems and phone system providers that are on offer to you. If you’re feeling stressed, don’t worry, Yo Telecom are here to help!

In this article we’ll give you a comprehensive guide to phone systems; including the different types of phone system, plus their pros and cons. As well as taking you through some of the main providers on the market and how to choose the right option for your business.

Let’s get started!

Phone Systems - the Different Types

There are 3 main types of phone system available to you.

  • Digital phone systems
  • VOIP phone systems
  • Hybrid phone systems

Digital Phone Systems

Digital phone systems work in the same was as a traditional landline phone - through fixed, physical phone lines. The only difference being that they can offer you a few more features than a standard landline phone.

Like the landline phone, a digital phone system will be a reliable option for your business all thanks to it’s fixed lines.

However, this type of system is becoming outdated due to their being newer technology on the market.

A digital phone system may work for you if you just need a simple system with a few handsets. However, for a growing business that’s expecting more customers and more staff, this probably isn’t the best solution for you.

VOIP Phone Systems

A VOIP phone system is an internet based phone system.

Instead of running through fixed lines, your calls will be routed in and out through your internet connection.

While this can help to lower costs it can compromise the reliability of your phone system. If you have problems with your internet cutting out, or you are located in an area with weak signals, you can often experience lots of downtime.

Hybrid Phone Systems

A hybrid phone system is the best of both worlds. It offers you the reliability of a digital phone system and the innovation and flexibility of a VOIP phone system.

If your internet connection ever cuts out, or is too slow at times, your phone system will automatically route calls through a back up line.

This means that you will be able to make and take calls at all times!

How do you Choose a Provider?

When looking for a new phone system for your business, you’ll be bombarded with providers offering you various different deals on a very similar product.

In this section, we’ll take you through a few of the main providers out there and what they can offer you.

BT

You’re probably very familiar with with BT - they’re a big name amongst households in the UK and are the world’s largest telecoms provider.

Known mostly for their traditional landline phones, BT are now offering VOIP solutions to their business customers.

BT’s VOIP phone systems come with a range of features that you can pick and choose from.

While they are a reliable option due to their big name, their systems are’t the cheapest.

Vonage

Vonage specialise in VOIP technology, offering a range of plans with different features and different capabilities.

A downside to vonage is that they primary cater to medium sized businesses, meaning they may not be as accessible to smaller sized businesses.

Why Yo Telecom?

Yo Telecom offer all 3 types of phone systems to suit your business’s needs:

  • Digital Phone System
  • VIOP (Internet) Phone System
  • Hybrid Phone System

Each providing a different service to match your business specifically with the Hybrid Phone System offering a unique experience to businesses who need to stay online and connected 24/7. With Yo Telecom, issues are dealt with internally meaning no outsourcing of calls for a more personal customer experience with knowledgeable and experienced employees dealing with your Telecom problems.

Great customer service is a vital part of your experience at Yo Telecom so we aim to solve problems as quickly and efficiently as possible as you are connected to experts straight away to solve your issue within 5 hours of calling.

Overall, almost half of all broadband customers (44%) are not satisfied with complaint handling with TalkTalk having 49% of unsatisfied customers when calling for assistance. Yo Telecom aim to answer every call and deal with all problems as quickly as possible to allow your business to stay connected.

Yo Telecom offer the unique Hybrid Phone System which allows businesses to stay active and be more reliable that other phone systems that are offered. Communications regulator Ofcom revealed TalkTalk, Sky and Virgin Media customers are less satisfied with the reliability of the service.

Alongside the likes of LilyComms and 8x8, BT and other telecom companies are unable to offer customers the Hybrid Phone System which gives businesses flexibility to accommodate all the different types of connections in a single telephone system. Yo Telecom’s Hybrid Phone System combines the advantages of traditional telecommunications with the convergence of IP technology to handle all your business communication needs.

Summary: If you are looking for a reliable solution, try the hybrid phone system. The most reliable type of system you can buy for your business.

If you want to know more about our hybrid phone systems, or have any questions about anything you have read in this article, call us on 02381 103195!

Alternatively you can speak to an expert telecoms consultant on our webchat to get your questions answered instantly.