Guide to Different Types of Business Phone Line

With all the different types of phone lines available to you today, it’s hard to know which one is the best choice for your business. In this article we will explore all the options on the market.

PSTN (analogue copper lines)

PSTN stands for Public Switched Telephone Network and this routes calls through traditional copper lines. Although these types of system are still used by many businesses today, they are slowly being phased out by a lot of providers in favour of internet-based phone systems.

This issue with traditional copper lines is that they only allow for one call to happen at any given time. This means that if you are on the phone and you receive another call, that caller will just hear an engaged tone or will go straight through to your voicemail (if you have this feature).

ISDN (digital lines)

ISDN (Integrated Services Digital Network) allows for larger data files to be sent and also provides better quality voice calls. There are two types of line that are typically used for businesses. There is not a huge difference between the two, the only difference is the number of lines the system will allow you to have.

ISDN2 – often used in small businesses, this will allow you to make two calls at the same time.

ISDN30 – this is for larger businesses and allows up to 30 lines. You benefit from fast connection, clear communication and your team will have access to DDIs.

Multi-line

This refers to a group of analogue telephone lines that share a phone number. One line is the main exchange line and the extra lines are known as auxiliary lines. The auxiliary lines are added to the mainline. This means if you receive a call while your team are on the line, the call will be routed through another line.

SIP Trunking

A SIP (session initiation protocol) trunk will be connected to your broadband connection and will allow you to replace your traditional phone lines to route calls through the internet.


How do you Know Which Type of Line is the Best for your Business?

There are lots of factors to think about when choosing the right phone line for your business.

You will need to think about how many employees you currently have and how many you plan to have in the future, the size of your business and how big you want to grow. As well as thinking about the industry you work in (some industries may require more phone lines than others). Traditional PSTN copper lines are being phased out by a lot of suppliers and even BT are planning to shut off all the traditional phone lines by 2025. This means they are not the most future-proof option for a growing business.

Want to Find out More?

If you want to know more about anything mentioned in this article, call us today on 02380 516986.

You can book your FREE demonstration and consultation by clicking the button below. If you like what you see, we can get the ball rolling!

 
 

Get Started

Compare your options, drop your details in the form for a free quote today!

2000+ Satisfied Customers

Get A Free Quote

Join Our  Mailing List!

Want more content like this? Keep up to date with the latest industry insights, just enter your email below to opt in. 

Read More ... 

The BT Switch Off – Everything you Need to Know!

In order to modernise and improve the UK’s telecoms offerings, BT is in the process of switching off their traditional phone lines (both PSTN and ISDN). This is a vast project spanning years and is set to be complete by...
Author: Becca Martin

Read More…

How Does VoIP Work? A Simple Guide

The introduction of the VoIP phone system has been the biggest change in telephone systems in the last 112 years. Nowadays, it’s a technology that we’re all very familiar with – apps like Whatsapp utilise VoIP. But, how exactly does...
Author: Becca Martin

Read More…

What Is The Best Phone System for Small Businesses in 2021?

So, you’re in the market for a new phone system for your business… With many different providers, handsets, features, and plans available to choose from, knowing where to start and what to choose can be a bit of a minefield....
Author: Becca Martin

Read More…

What is the Best WiFi System for Large Offices?

With all of the things to consider when running a business, a poor internet connection should be the least of your worries. A recent survey found that businesses waste an average of 7 hours (one working day) a month due...
Author: Becca Martin

Read More…

7 Ways to Improve Caller Experience at your Dental Practice

Looking to enhance the customer service at your Dental Practice? This post is going to outline 7 things that your company can do to improve your caller experience when patients call your practice…  7 Ways to Improve Caller Experience at...
Author: Becca Martin

Read More…

How To: Get More Google Reviews

Getting your company name out there is often a lot more difficult than it initially sounds. Paying for Facebook ads is one way, and encouraging people to share your business is another. But, what if there was a way to...
Author: Becca Martin

Read More…

Get Free Quote

Submit your details below and a member of our team will be in touch with you shortly to discuss your opinions!

2000+ Satisfied Customers

Let Us Know Your Industry

we will call to discuss your options

850+ Reviews

0
4.6/5

Get a free quote