When Should you Update Your Phone System?

Lorna Bailey Blog

Your phone system may just seem like the necessity you need to make and take calls at your business, in fact it’s so much more.

Having the right phone system can add so much value to your business and be a source of new clients.

That’s why updating your phone system is essential to increasing the success of your business. We know this from helping thousands of businesses bring their communications into the 21st century.

It’s time to update your phone system if you answer yes to any of the following questions:

  • Do you currently experience lots of cutouts or crackling on the line?
  • Do you often receive complaints from your clients about engaged tones?
  • Is your current set-up struggling to cope with the volume of calls you recieve?
  • Are you planning on growing your business?

The Death of the Landline Phone

While a landline is the type of phone system you may be most familiar with, it’s not considered the best option for businesses.

Although the landline is still highly functional, and will work perfectly for your home, most telecoms companies these days either don’t offer a landline solution or are phasing them out.

Even the likes of BT, who are the world's most well known telecoms company and famous for their landline phones, are rumoured to be switching off their traditional systems by 2025 in favour of VOIP (Voice Over Internet Protocol) systems.

This is because no new options are being built so no new technology is being developed and there are no new software updates! These are all things that will leave you and your business disadvantaged if you still have a landline phone at your business.

Intruding IP Technology

An IP (Internet Protocol) phone system is a phone system that uses the internet to make your phone calls. The most common type of IP phone system is the VOIP phone system, which stands for Voice Over Internet Protocol.

In technical terms, this works by turning voice data into digital signals that are then turned into internet protocol. In simple terms, your calls are routed via the internet.

Many businesses are updating their business phone systems to a VOIP phone system. This is because it is a newer technology that can offer more benefits than a traditional landline phone.

VOIP systems can offer you greater sound quality, a range of smart features and flexibility of where you can take calls.

However, as this is all internet based, the reliability of your phone system will depend on your internet connection.

If you have a strong internet connection, you should be fine. However, those who have a connection that often cuts out, is extremely slow or are based in an area with poor signals will have big problems with this type of system.

If you’re looking to update to a more modern technology, we recommend the hybrid phone system.

The Hybrid Phone System

The Hybrid phone system is the best of both worlds.

Your calls can be routed in and out through the internet to offer you innovation and flexibility, as well as saving you money on call charges. But if you ever experience issues with your internet connection, your phone system will automatically route your calls through a back up line!

This means you can make and take calls at all times, making communication a joy.   

Updating to a hybrid phone system can help your business in the following ways:

1. Improve communication between your staff and your clients

The Yo Telecom hybrid phone system offers a range of features that help to make communication nice and easy.

You can monitor and improve the way your staff communicate with your callers with Call Recording. This feature works by automatically recording every call you make or receive at your business.

This will allow you to listen to a few calls a week to assess the strengths and weaknesses of your staff. By doing this you can offer training on any areas that need to be improved.   

2. Increase bookings

If a potential new client phones in and you can’t answer the phone because you are busy on the line or busy helping your clients face to face, this won’t create a great impression in their mind.

Chances are they won’t waste time calling and calling hoping to get an answer. Instead they’ll head straight back to Google and call your competition. Meaning you miss out on an appointment being booked.

With the Call Logging feature of the Yo Telecom hybrid phone system, you will be notified of any missed call that happens. You will also be notified of the callers name and phone number, so you can pleasantly surprise them by returning their call.

This will result in many more bookings being made and more revenue for your business!

3. Create a better communications experience

There’s nothing worse than calling a business and hearing this sound. With Call Waiting, your phone system will automatically greet your callers and place them in a queue.

You can then play them some marketing messages, or music, while they wait!

This helps to keep your callers entertained and on the line, rather than hanging up and becoming frustrated.

These are just some of the ways a hybrid phone system can help your business to increase its success!

If you want more information on the different types of phone systems available, you can check out our small business phone system guide!

Want to Know More?

If you’re still unsure whether you need to update your phone system, or you want some more information, call us on 02381 103195 to book in your FREE consultation and demonstration!

We’ll come to your business and give you our professional opinion and present you with some options. If you like what you see, we can get the ball rolling!

Alternatively, you can speak to one of our expert consultants on our live webchat to get your questions answered instantly.