- AUDIO BRANDING
On-Hold Messaging & Marketing
Keep your callers engaged while on hold with bespoke messages designed to educate, entertain and inform.
Promote Your Services
Callers on-hold are a captive audience. Use this time as an opportunity to advertise other products and services they might also be interested in.
Keep callers on the line
Nobody enjoys waiting on hold. So, rather than sit in silence or listen to monotonous beeps, play a professional branded audio message to keep them interested.
Strengthen your brand image
Keep your brand image strong with professionally recorded audio messages made bespoke for your business, by our experienced voice actors.
What is Audio Branding?
With a professional voicemail message, you can:
- Play music that calms the caller and reflects your brand
- Let them know about any current offers and promotions you may be running
- Inform your customers about the latest updates or changes to your business
- Notify them of their position in the queue
These simple yet effective changes are easy to achieve, but go a long way to boosting caller retention and improving the caller experience within your business. Simply let us know what messages and music you require and we can record, source, and update directly to your phone system.
On-Hold Messaging In a Nutshell…
Problem: You’re finding that you’re struggling to keep up with the volume of calls you’re receiving during busy periods. As a result, callers are hanging up while on hold, unhappy that they didn’t get through to someone. As a further result, you worry that this negative experience may impact both repeat business and your customer perception as a whole.
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Solution:Â Keep your callers interested and informed while they wait on the line. Say goodbye to dreaded engaged tones and swap them out for professionally recorded messages, made bespoke by us. Let your customers know of any offers you may have running, any changes made to your business, or simply their position in the queue. These simple yet effective changes are easy to achieve, but go a long way to boosting caller retention and improving the caller experience within your business.
Average consumer hold time before hanging up:
Example:
Auto-Attendant
Talk to the right person, first time around.
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An Auto-Attendant is a virtual receptionist that greets your callers and offers them a range of options, instantly connecting them to the right person.
- Ensure your callers are transferred to who they'd like to speak to, right away.
- Save staff time that would be spent transferring calls to the right department.
- Provide a seamless, professional caller experience.
On-Hold Marketing
Promote your business and services on every call.
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60% of callers who are left on hold in silence hang up. So increase your revenue by promoting your products or services, or new offers you might be running.
- Ease callers frustration with queue postion prompts and calming music
- Promote any current deals you might be running
- Keep customers informed with any changes made to your business operations or opening times
Click the play button on the phone to hear an example of on-hold marketing.
Out Of Hours Messaging
Keep callers updated when your team isn’t around.
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Play automated messages for your callers when you’re not there to answer the phone. Let them know you’re away, when you’re going to be back, as well as any alternative methods of communication they can use.
- Improve your communication with your customers.
- Create a professional call experience.
- Encourage callers to leave a voicemail rather than just hang up.
We have been using Yo Telecom now for a few months and the system is so easy to use and has changed our business for the better. I would highly recommend this to other businesses wanting a professional easy to use phone system.
– Ciara Mackenzie
Free No Obligation Quote
You won’t find us on any comparison websites or reseller channels. This is because we only work directly with our customers. This way we can find out exactly what your business needs and set up a package just for you – so you’re not paying for anything you don’t need!
Complete this quick form and one of our team will be in touch promptly to talk about how we can help increase your business success.
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Professional Audio-Branding Has Made One Of Our Customers Thousands In Additional Revenue
We installed On-Hold Marketing on Kings Road Vets’ phone system, and they found not only were callers staying on the line longer, but they also saw a huge increase in their Pet Care Plan sign-ups. How? By using a professionally recorded message to promote this plan, that not many customers previously knew about.
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Before their new system, they were getting an average of 12 Pet Care Plan sign-ups per month. Following their bespoke audio branding designed by the Yo Telecom team, in October, their sign-ups shot up to 30 per month, making them thousands in additional annual revenue.
Yes, we work with every one of our customers to come up with the perfect message to fit their business. If you’re stuck on where to start, don’t worry. Feel free to choose from our industry specific scripts to get you started.
A script that engages the caller rather than just pitches to them. Think of your target audience and consider what they’d want to hear about whilst on the phone, and base your message on that.
Yes, simply get in touch with a member of the team and we will be happy to assist you.
Yes, if you’d rather have just music for your callers to listen to whilst on hold, we can set this up for you.
In this situation you have a number of options. You can transfer them to another department, encourage them to leave a voicemail or sit in a call queue until the team is available. The Yo Telecom team can talk through your options and set all of this up for you.
