Call Management Software

So much more than just a business landline. Yo Telecom business phones come equipped with the latest call technology.

Missed Call Tracking

See all missed calls on your PCs instantly and return them at the click of a button, just like you would on a mobile.

Call Reporting

Generate a real-time dashboard of your business’ call traffic (or automated daily, weekly or monthly reports) of your call statistics.

Advanced Call Recording

Have all calls recorded instantly and automatically. Access the call recordings from anywhere in the world, from any device.

Missed Call Tracking

Ensure your business never misses another opportunity again with our Missed Call Tracking. See not only when you missed a call but who the call was from.

If you miss a call from an existing customer you will then be able to call them back, greet them with their name, and wow them with your exceptional service.

Miss fewer new customer enquiries

Provide excellent service by returning customer calls

Increase your revenue

Miss fewer new customer enquiries

Provide excellent service by returning customer calls

Increase your revenue

what is call reporting

Call Reporting

Understand Caller & Staff Behaviour

Generate a realtime dashboard of your business’s call traffic (or automated daily, weekly or monthly reports). Examine call duration, waiting times, agent behaviour and peak times.

Monitor your staff's efficiency.

Forecast for high volumes calls

Identify caller behaviour patterns

Monitor your staff’s efficiency

Forecast for high volumes of calls

Identify caller behaviour patterns

ADVANCED CALL RECORDING

Access Your Calls From Anywhere

This feature automatically records all of your inbound and outbound calls and stores them remotely in the cloud. Listen back to your calls at any time to monitor the customer experience your team is delivering as well as settle any business disputes. Our advanced call recording complies with financial and security certificates for PCI DSS.

All of our professional call management tools are available on our full range of business phones…

Hosted Phones

Future-proof your business with internet-based phones that are scalable and flexible.

Hybrid Phones

Stay connected to your patients by combining the features of an internet phone with the reliability of a traditional phone system.

Cordless Phones

Don’t be tied to your front desk, Yo Telecom cordless phones come with 100% coverage guaranteed.

Why Choose  Yo Telecom?

24/7 In-House Tech Support

In need of support? Our expert team is on hand 24 hours a day, 7 days a week. Just call 888 on any Yo handset and we’ll be happy to help.

Fully Managed Installation

Our expert engineers build your system just the way you want it, to your specifications, making it completely bespoke to your business and its needs.

Extensive Staff Training

As well as completely installing your new system, we also provide thorough on-site staff training, to help you get the most out of your new technology.

What  Our Customers

Have To Say... 

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From 2 surgery dental practices and family owned restaurants, to multi-site medical practices and 140 bed care homes. We can supply your business with a package bespoke to its needs

Frequently Asked Questions

Still Unsure? We’ll Answer Your Questions Here

No – the whole benefit of this feature is that it doesn’t rely on your callers leaving a voicemail. All it requires is a customer to call your business phone number!

Yes – we can automate both your call reporting and your call recording for you. 

As well as this, in order to comply with financial and security certificates for PCI DSS, our call recording comes with stop/start functionality. Essentially, this means you can very easily stop the recording when people are disclosing personal information or banking details, and then easily continue the recording again.

Call duration, total call time, missed calls, waiting times, agent behaviour and peak times are all available as part of our Call Reporting.

Yes, as long as you are not sharing the calls with third parties. As well as this, as a business, you do not need to legally tell your callers their call will be recorded, if you are doing so for one of the following reasons:

– To provide evidence of a business transaction

– Ensure that a business complies with regulatory procedures

– See that quality standard targets are being met

– Investigate the the unauthorised use of a  telecommunications system

– To protect national security

No, the Call Recordings have the same crisp sound as your live phone calls. This means they are easy to listen back to and rely on.

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