- COMPUTER TELEPHONY INTEGRATION
Seamless Computer Telephony integration
Wow your customers by greeting them personally, and having all of their details ready at the click of a button.
Save time on each call
CTI automatically opens your callers information, saving you 20-30 seconds on every call. Over time, that’s a lot of hours saved!
Improved customer experience
Give your customers a more personalised and welcoming experience by greeting them with their name when they call.
Click to dial on your PC
Whether it’s on a website, in an email, or within your files – click on any phone number on your PC to start dialling, saving you even more time!
What is CTI?
Connect your business phone system with your computer for instant access to your customer management software (CRM). Have customers’ files appear as soon as they call in to give a more professional and personal experience.
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Want to find out more about how Computer Telephony Integration (CTI) works and how it can benefit your business? Check out our explainer video below where we break down everything you need to know. Or, alternatively, you can read our ‘What Is CTI?’ blog article also below.
How will CTI help my business?
Problem: Over the course of a day, a lot of time can be spent gathering information from your customers when they call. This is wasting valuable time for both your business and your customers. Your calls end up taking longer than necessary for your reception team, and customers may end up repeating themselves.
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Solution: With CTI, your customer’s record will pop up on screen before you answer the call. This means you can have all the relevant information at the ready, saving yourself time on each and every call.
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You can also WOW your customers by greeting them personally when you answer the call. This creates stronger bonds with your customer base, making them feel valued and acknowledged. A win-win for both efficiency and customer satisfaction.
Save 20-30 seconds on every call by significantly reducing your call processing time.
*Statistics based off a 8 hour working day, 5 day working week, 22 day working month, and 250 day working year.
Our Yo phone systems currently integrate with over 50 partners:
I’ll start with the service – one word, excellent. Whenever I need to get in touch the customer service team is quick and helpful.
We have synchronised our Software Of Excellence database (which I also recommend to all dental practices) with our telephone system so we can see who is calling us when they do. Makes it easier to pull up patient records as you don’t need to ask for spellings, and greeting patients by their name enables us to provide better service than other local dental practices.
-Matt Morris
Saltney Dental Practice
Free No Obligation Quote
You won’t find us on any comparison websites or reseller channels. This is because we only work directly with our customers. This way we can find out exactly what your business needs and set up a package just for you – so you’re not paying for anything you don’t need!
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Complete this quick form and one of our team will be in touch promptly to talk about how we can help increase your business success.
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Our phone systems integrate with third party software. This means when a client calls your business, the technology will automatically search your database for that phone number. If the software finds a match, it’ll display their name and/or file on your PC.
If your software has a telephone icon within it, simply click this button to call a client. If your software doesn’t have one of these built-in buttons, you can highlight any phone number on your screen, and press a customisable key (for example the F10 key) to dial the number on your handset. We will set this up for you.
If a client calls from a landline, and multiple members of the household are registered at your business, then their family record will display.
Yes – we only offer our Computer Telephony Integration as part of one our business phone system packages.
Yes, if this is on their file! For those who need it, this very simple solution can improve their caller experience tenfold.
