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So much more than just a business landline. Yo Telecom business phones come equipped with the latest call management technology.
See all missed calls on your PCs instantly and return them at the click of a button, just like you would on a mobile.
Generate a real-time dashboard of your business’ call traffic (or automated daily, weekly or monthly reports) of your call statistics.
Have all calls recorded instantly and automatically. Access the call recordings from anywhere in the world, from any device.
Ensure your business never misses another opportunity again with our Missed Call Tracking. See not only when you missed a call but who the call was from.
If you miss a call from an existing customer you will then be able to call them back, greet them with their name, and wow them with your exceptional service.
Miss fewer new customer enquiries
Provide excellent service by returning customer calls
Increase your revenue
Generate a realtime dashboard of your business’s call traffic (or automated daily, weekly or monthly reports). Examine call duration, waiting times, agent behaviour and peak times.
Monitor your staff’s efficiency
Forecast for high volumes of calls
Identify caller behaviour patterns
Access Your Calls From Anywhere
This feature automatically records all of your inbound and outbound calls and stores them remotely in the cloud. Listen back to your calls at any time to monitor the customer experience your team is delivering as well as settle any business disputes. Our advanced call recording complies with financial and security certificates for PCI DSS.
All of our professional call management software tools are available on our full range of business phones…
Future-proof your business with internet-based phones that are scalable and flexible.
Stay connected to your customers by combining the features of an internet phone with the reliability of a traditional phone system.
Don’t be tied to your front desk, Yo Telecom cordless phones come with 100% coverage guaranteed.
Future-proof your business with internet-based phones that are scalable and flexible.
Stay connected to your patients by combining the features of an internet phone with the reliability of a traditional phone system.
Don’t be tied to your front desk, Yo Telecom cordless phones come with 100% coverage guaranteed.
Our expert engineers build your system just the way you want it, to your specifications, making it completely bespoke to your business and its needs.
As well as completely installing your new system, we also provide thorough on-site staff training, to help you get the most out of your new technology.
Our expert engineers build your system just the way you want it, to your specifications, making it completely bespoke to your business and its needs.
As well as completely installing your new system, we also provide thorough on-site staff training, to help you get the most out of your new technology.
Britannia Chauffeurs
“Excellent rapport with the Communications Consultant, Harvey. He understood our needs and was able to provide excellent support throughout the procurement and afterwards as well. All of our queries were answered in a timely fashion and to our satisfaction.
Yo Telecom also assisted with costs incurred from leaving our previous provider and gave us a price promise to match future offerings.”
Fitz Solicitors
“My business was one of Yo Telecom’s first customers when they first started trading and to date we have always been very impressed with the level of service, care and knowledge shown by the team. The company has grown from strength to strength since we first met them and that is a true testament to their customer commitment.
We were so pleased, when it came to upgrading our systems earlier this year, we had no hesitation in going back to our friends at Yo. Well done guys, keep up the excellent work!”
Macleod Pinsent Care Home
“Derek came out to visit us and to show us what Yo Telecom were able to provide which was a system which would back up to 3G/4G so that we would not lose connectivity.
There were case studies of larger homes than ours who were happy with the system which provided us with peace of mind! We were in a contract with our current provider which Yo Telecom helped us to move away from, something we didn’t think was possible.”
Melanie Dunn
“Very happy with the service of Jamie installing the phones at the office. He was brilliant, very helpful, quick and sufficient. So glad we switched from another company! Definitely 5 stars!”
Pearl Dental
“Yo Telecom is so amazing and the new phone system and features are so easy to use, and they are going to benefit our practice so much and Jamie who works there was so helpful that we couldn’t ask for more help from him. Training he has provided was great and he made everything so understandable. We definitely will recommend them !”
Prompt Move
“I have been really impressed with Ryan from Yo Telecom. He was excellent & the service was on quickly. Technical support by Ryan was first class. system went down after 48 hours and Ryan did it all again for me. Lines are crystal clear. Well done Ryan from Telecom…great staff great service.“
2000+ Satisfied Customers
Still Unsure about Call Management Software? We’ll Answer Your Questions Here
No – the whole benefit of this feature is that it doesn’t rely on your callers leaving a voicemail. All it requires is a customer to call your business phone number!
Yes – we can automate both your call reporting and your call recording for you.
As well as this, in order to comply with financial and security certificates for PCI DSS, our call recording comes with stop/start functionality. Essentially, this means you can very easily stop the recording when people are disclosing personal information or banking details, and then easily continue the recording again.
Call duration, total call time, missed calls, waiting times, agent behaviour and peak times are all available as part of our Call Reporting.
Yes, as long as you are not sharing the calls with third parties. As well as this, as a business, you do not need to legally tell your callers their call will be recorded, if you are doing so for one of the following reasons:
– To provide evidence of a business transaction
– Ensure that a business complies with regulatory procedures
– See that quality standard targets are being met
– Investigate the the unauthorised use of a telecommunications system
– To protect national security
No, the Call Recordings have the same crisp sound as your live phone calls. This means they are easy to listen back to and rely on.
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2000+ Satisfied Customers
850+ Reviews
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