- Call management software
Call Reports & Analytics In Real Time
Use live dashboards to better keep track of your callers and reception team. A great way of maximising your call teams daily efficiency.
Better Insight
Better data and analytics on your telephone communications means better insight into how your business uses it’s telecoms.
Increased Efficiency
By having real time – as well as historical – data tracking your calls, you can make sure your maximising efficiency across your entire team.
Healthy Competition
With a breakdown of each team member, you can entice a little bit of friendly competition between them on who has the best stats.
What is Call Reporting?
Our Call Management Software generates a realtime dashboard of your business’s current, and previous, call traffic – which can be automated as daily, weekly or monthly reports. Examine call durations, waiting times, agent behaviours, peak times and so much more…Â
Call Reporting In A Nutshell...
Problem: You’re wanting to increase and maximise your business’s efficiency but aren’t sure where to start. Or perhaps you’re looking for a better insight into both your agent’s performance and how they are handling their calls, as well as learn more about your customers and their calling behaviours.
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Solution:Â With Call Reporting, you can generate a real-time dashboard of your business’s current call traffic – which can be automated as daily, weekly or monthly reports. You can delve in and examine analytics on your call durations, waiting times, agent behaviours, peak times and so much more…
We have always been very impressed with the level of service, care and knowledge shown by the team. The company has grown from strength to strength since we first met them and that is a true testament to their customer commitment. We were so pleased with them that when it came to upgrading our systems earlier this year, we had no hesitation in going back to our friends at Yo Telecom. Well done guys, keep the excellent work!
Fitz Solicitors Ltd
Free No Obligation Quote
You won’t find us on any comparison websites or reseller channels. This is because we only work directly with our customers. This way we can find out exactly what your business needs and set up a package just for you – so you’re not paying for anything you don’t need!
Complete this quick form and one of our team will be in touch promptly to talk about how we can help increase your business success.
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No – the whole benefit of this feature is that it doesn’t rely on your callers leaving a voicemail. All it requires is a customer to call your business phone number!
Yes – we can automate both your call reporting and your call recording for you. As well as this, in order to comply with financial and security certificates for PCI DSS, our call recording comes with stop/start functionality. Essentially, this means you can very easily stop the recording when people are disclosing personal information or banking details, and then easily continue the recording again.
Call duration, total call time, missed calls, waiting times, agent behaviour and peak times are all available as part of our Call Reporting.
Yes, as long as you are not sharing the calls with third parties. As well as this, as a business, you do not need to legally tell your callers their call will be recorded, if you are doing so for one of the following reasons:
– To provide evidence of a business transaction
– Ensure that a business complies with regulatory procedures
– See that quality standard targets are being met
– Investigate the the unauthorised use of a telecommunications system
– To protect national security
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No, the Call Recordings have the same crisp sound as your live phone calls. This means they are easy to listen back to and rely on.
