Integrate your business phone system with EMIS or SystmOne and provide an excellent patient experience.
Place patients into call queues and let them know when they can expect to speak to your team.
Use this time to inform your patients of changes to your operations or update them with your practice’s latest news with professional audio branding.
Resolve any discrepancies with patients using your recorded calls.
Listen back to exactly what was discussed in your call and communicate this to your patients.
These recordings can also be used to train new members of staff and monitor how your team talks to your patients.
Keep an eye on your team’s performance with auto-generated call statistics.
Look at the number of calls answered, call times, wait times amongst other statistics.
Use this information to guide staffing and operational decisions to best care for your patients.
Link your business phones with your computer for instant access to your CRM and your clients’ files.
Save Time Each Call
Save 20-30 seconds every call identifying the caller. Have their patient file in front of you before you’ve even picked up the phone.
Seamless Data Protection Confirmation
Patients’ files are linked to their phone numbers saving you time taking multiple steps to confirm their identity.
Click To Dial On Your PC
Click on any phone number on your PC, on a website or in an email, to dial it from your Yo Telecom business phone handset.
Save 20-30 seconds every call identifying the caller. Have their patient file in front of you before you’ve even picked up the phone.
Clients files are linked to their phone numbers saving you time taking multiple steps to confirm their identity.
Click on any phone number on your PC, on a website or in an email, to dial it from your Yo Telecom business phone handset.
Rather than patients hearing an engaged tone whilst your team is on the phone, your phone system will automatically greet your patients for you.
It’ll notify them that your team are currently busy on the phone and then play some music or important announcements while they wait. This feature will also tell them where they are in the queue, allowing them to know they’ll be able to speak to you.
Keep your patients interested and on the line, rather than them becoming frustrated at the wait and hanging up.
Reduce patient hang ups
Provide a better caller experience
Inform patients of latest news or important updates
Have all inbound and outbound calls recorded instantly and automatically.
Calls are stored in the cloud and can be accessed from any device at any time.
Use these recordings to resolve patient disputes, monitor your team’s patient handling and train new team members.
Resolve any patient disputes with ease
Monitor how your team speaks to patients
Listen back to calls from any device
Monitor team performance
Identify areas for improvement
Change staffing numbers according to demand
Future-proof your business with internet-based phones that are scalable and flexible.
Stay connected to your patients by combining the features of an internet phone with the reliability of a traditional phone system.
Don’t be tied to your front desk, Yo Telecom cordless phones come with 100% coverage guaranteed.
Stay connected to your customers by combining the features of an internet phone with the reliability of a traditional phone system.
Future-proof your business with internet-based phones that are scalable and flexible.
Don’t be tied to your front desk, Yo Telecom cordless phones come with 100% coverage guaranteed.
Prior to joining Yo Telecom, Blackfriars Medical Practice only had the facilities to make 4 outgoing calls at a time. During the COVID-19 lockdown, this proved a critical issue as most appointments were being held via telephone. Members of the team were having to use their personal mobiles for appointments which posed many issues and concerns.
Yo Telecom installed a new cloud-based system with extra lines, to enable their team to make many more calls at once. Their EMIS Integration has helped them provide a better experience for patients and staff members alike, saving them time and allowing them to provide a more personal interaction.
As well as this, their new system has also reduced their monthly telecoms bills.
Compare your options, drop your details in the form for a free quote today!
“My two NHS surgeries joined Yotel last Summer and the service during the migration and aftercare since has been excellent. We have saved money on the new package and have a fantastic new phone system as well which affords us greater resilience during these challenging times. I’d certainly recommend Yotel to other surgeries and businesses.”
State-of-the-art business phones that combine robust hardware with a whole range of innovative features.
State-of-the-art business phones that combine robust hardware with a whole range of innovative features.
So much more than just a business landline. Yo Telecom business phones come equipped with the latest call technology.
Bespoke messaging to educate, entertain and inform your callers.
Make and receive calls from anywhere in your building with 100% cordless coverage, guaranteed.
Our expert engineers build your system just the way you want it, to your specifications, making it completely bespoke to your business and its needs.
As well as completely installing your new system, we also provide thorough on-site staff training, to help you get the most out of your new technology.
Our expert engineers build your system just the way you want it, to your specifications, making it completely bespoke to your business and its needs.
As well as completely installing your new system, we also provide thorough on-site staff training, to help you get the most out of your new technology.
Weronika Korkosz
Knightsbridge Dental
“ We are very happy with the service we have received from Yo Telecom and we would recommend them to every dental practice! Their system is amazing and it took our business to the higher level of customer service. “
Sebastian Ryder
Injoy
” The equipment and services work really well for us because we have numerous rooms, it’s an extremely large place. It’s got great coverage on wifi, we have points in every room, so there’s no area without cover of communication at any time.
Many companies should take a leaf from YoTelecom’s service. Thank you guys! “
Georgina Byrne
Banana Wharf
“ We are very happy with the service we have received from Yo Telecom and we would recommend them to every dental practice! Their system is amazing and it took our business to the higher level of customer service. “
Nia Hughes-Jones
Castle Square Clinic
“ Jamie has been to our dental surgery for two days to install our new phone system he has really gave us that wow factor whilst delivering amazing training he really is a credit to Yo Telecom. The new software and phone system installed is really going to increase our business’ success. Thankyou Yo Telecom! “
Ashley James
Britannia Chauffeurs
“ What a great experience! Recognising excellent service in any business industry is a real pleasure.
From first contact to completion of installation was smooth and stress free. Nathan, who was on hand to answer any questions and talk me through the setup was just what I needed during these stressful times.
Rosemary Hay
Peppers Hair & Beauty
“ I’ve been a customer of Yo Telecom sinice 2016. We upgraded our phone / WiFi system this week & engineer Jamie seamlessly installed the new system working around us in a busy hair and beauty salon without any inconvenience to our working day at all. All working perfectly with great support from Yo Telecom just a call away. Highly recommended! ”
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