Medical Practice Phone Systems

Integrate your business phone system with EMIS or SystmOne and provide an excellent patient experience.

Yo Telecom handles over 40 million medical calls annually. We are part of the NHS digital toolkit and understand the necessity of a reliable phone system and an experienced technical support team. All Yo Telecom packages come with 24/7 In-House support, as standard.

Professional Call Queuing

Place patients into call queues and let them know when they can expect to speak to your team.

Use this time to inform your patients of changes to your operations or update them with your practice’s latest news with professional audio branding.

Advanced Call Recording

Resolve any discrepancies with patients using your recorded calls.

Listen back to exactly what was discussed in your call and communicate this to your patients.

These recordings can also be used to train new members of staff and monitor how your team talks to your patients.

what is call reporting

Live Wallboard & Automatic Email Reports

Keep an eye on your team’s performance with auto-generated call statistics.

Look at the number of calls answered, call times, wait times amongst other statistics.

Use this information to guide staffing and operational decisions to best care for your patients.

Computer Telephony Integration 

Link your business phones with your computer for instant access to your CRM and your clients’ files.

Save Time Each Call

Save 20-30 seconds every call identifying the caller. Have their patient file in front of you before you’ve even picked up the phone.

Seamless Data Protection Confirmation

Patients’ files are linked to their phone numbers saving you time taking multiple steps to confirm their identity.

Click To Dial On Your PC

Click on any phone number on your PC, on a website or in an email, to dial it from your Yo Telecom business phone handset.

Save Time Each Call

Save 20-30 seconds every call identifying the caller. Have their patient file in front of you before you’ve even picked up the phone.

Seamless Data Protection Confirmation

Clients files are linked to their phone numbers saving you time taking multiple steps to confirm their identity.

Click To Dial On Your PC

Click on any phone number on your PC, on a website or in an email, to dial it from your Yo Telecom business phone handset.

Professional Call Queuing

Rather than patients hearing an engaged tone whilst your team is on the phone, your phone system will automatically greet your patients for you.

It’ll notify them that your team are currently busy on the phone and then play some music or important announcements while they wait. This feature will also tell them where they are in the queue, allowing them to know they’ll be able to speak to you.

Keep your patients interested and on the line, rather than them becoming frustrated at the wait and hanging up.

Reduce patient hang ups

Provide a better caller experience

Inform patients of latest news or important updates

Reduce patient hang ups

Provide a better caller experience

Inform patients of latest news or important updates

Advanced Call Recording

Have all inbound and outbound calls recorded instantly and automatically.

Calls are stored in the cloud and can be accessed from any device at any time.

Use these recordings to resolve patient disputes, monitor your team’s patient handling and train new team members.

Resolve any patient disputes with ease

Monitor how your team speaks to patients

Listen back to calls from any device

Resolve any patient disputes with ease

Monitor how your team speaks to patients

Listen back to calls from any device

Live Wallboards  & Automatic Email Reports

Monitor how your practice is handling inbound and outbound calls. See all of your call statistics from one simple to view wallboard or automatic daily, weekly or monthly email reports. View average wait times, number of calls answered and missed, as well as individual staff performance statistics.

Monitor team performance

Identify areas for improvement

Change staffing numbers according to demand

Monitor team performance

Identify areas for improvement

Change staffing numbers according to demand

what is call reporting

Hosted Phones

Future-proof your business with internet-based phones that are scalable and flexible.

Hybrid Phones

Stay connected to your patients by combining the features of an internet phone with the reliability of a traditional phone system.

Cordless Phones

Don’t be tied to your front desk, Yo Telecom cordless phones come with 100% coverage guaranteed.

Our Phone Systems For Medical Centres

Our Phone Systems For Medical Centres

Here’s How A Yo Telecom Phone System Has Help Blackfriars Medical Practice Improve Their Patient Experience Whilst Reducing Their Monthly Telecoms Bills:

Prior to joining Yo Telecom, Blackfriars Medical Practice only had the facilities to make 4 outgoing calls at a time. During the COVID-19 lockdown, this proved a critical issue as most appointments were being held via telephone. Members of the team were having to use their personal mobiles for appointments which posed many issues and concerns.

Yo Telecom installed a new cloud-based system with extra lines, to enable their team to make many more calls at once. Their EMIS Integration has helped them provide a better experience for patients and staff members alike, saving them time and allowing them to provide a more personal interaction.

As well as this, their new system has also reduced their monthly telecoms bills.

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Compare your options, drop your details in the form for a free quote today!

2000+ Satisfied Customers

“My two NHS surgeries joined Yotel last Summer and the service during the migration and aftercare since has been excellent. We have saved money on the new package and have a fantastic new phone system as well which affords us greater resilience during these challenging times. I’d certainly recommend Yotel to other surgeries and businesses.”

-René Mehta

East Street Surgery

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Whether you need a couple of telephone handsets or a full telecoms, marketing and IT package,Yo Telecom have you covered.

Business Phones

State-of-the-art business phones that combine robust hardware with a whole range of innovative features.

Why Choose Yo Telecom?

24/7 In-House Tech Support

In need of support? Our expert team is on hand 24 hours a day, 7 days a week. Just call 888 on any Yo handset and we’ll be happy to help.

Fully Managed Installation

Our expert engineers build your system just the way you want it, to your specifications, making it completely bespoke to your business and its needs.

Extensive Staff Training

As well as completely installing your new system, we also provide thorough on-site staff training, to help you get the most out of your new technology.

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