Medical Practice Phone Systems

Trusted with over 10+ million practice calls annually and part of the NHS digital toolkit, we understand the necessity of a reliable phone system and an experienced technical support team.

Computer Telephony Integration (CTI)

Connect your practices phones with your computer system for instant access to your patient management software (CRM). By having patients’ files appear as soon as they call, you can not only save time on every call but also give a more professional and personalised experience.

We currently integrate with the following:

Keep them on the line

Say goodbye to dreaded engaged tones and swap them out for professional and branded recorded messages, made bespoke by us. Let your patients’ know of any deals you may have running, any changes made to your practice, or simply their position in the queue.

This simple yet effective feature is easy to achieve, but goes a long way to boosting caller retention and improving the patients’ experience within your practice.

Click the play button on the phone to hear an example of on-hold marketing.

Save All Your Calls, In & Out

Record, store and listen back to any call your practice makes or receives. Listen back to exactly what was discussed in a call and pick out any information that may have been missed or forgotten the first time.

Giving your practice the chance to record and review its calls also means that you can work towards building a stronger team of sharper communicators. Point out their strengths, identify their weaknesses, and work together towards giving your callers a perfect experience.

Everything In Realtime

Monitor how your practice is handling inbound and outbound calls. See all of your call statistics from one simple-to-view wallboard or automatic daily, weekly or monthly email reports. View average wait times, number of calls answered and missed, as well as individual staff performance statistics.

Here’s How We Helped Blackfriars Medical Practice Improve Patient Experience Whilst Saving Money:

Prior to joining Yo Telecom, Blackfriars Medical Practice only had the facilities to make 4 outgoing calls at a time. During the COVID-19 lockdown, this proved a critical issue as most appointments were being held via telephone. Members of the team were having to use their personal mobiles for appointments which posed many issues and concerns.

Yo Telecom installed a new cloud-based system with extra lines, to enable their team to make many more calls at once. Their EMIS Integration has helped them provide a better experience for patients and staff members alike, saving them time and allowing them to provide a more personal interaction.

As well as this, their new system has also reduced their monthly telecoms bills.

Ready to get started?

You won’t find us on any comparison websites or reseller channels. This is because we only work directly with our customers. This way we can find out exactly what your business needs and set up a package just for you – so you’re not paying for anything you don’t need!

Complete this quick form and one of our team will be in touch promptly to talk about how we can help increase your business success.

Join our 2000+ happy customers

From day one the service and commitment from Yo has been 1st class. Customer service Communications between our companies have remained of the highest standard. Operationally for Medicine Clinic Ltd having the package we have for our 11 pharmacies has been vital for our customers and staff. Every provider will experience some issues from time to time, it’s the efficiency and commitment in sorting them that’s important. Yo go above and beyond to ensure any issues we have are resolved as quickly as possible. Thank you all and keep up the good work.

-Kris Hillary

Medicine Clinic LTD