Emergency  Support

This route will directly notify our 24/7 on-call team. Please only use in emergencies where your broadband or phone line is fully down or unusable – otherwise use our normal support route.

Let us know the details of this issue below and our team will treat this as a critical case and call you back as soon as possible.

It Sounds Like You Should Use The Normal Support Channel

Your answers indicate that your query can be dealt with by our normal support team.

Don't worry - this doesn't mean you'll get a slow response - our team will still be with you as soon as possible.

Why Not Call Us?

If you need to speak to us urgently, please use the numbers provided here.
If you have a Yo Handset call ‘888’ and you will be connected to one of our staff. 

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