Macleod Pinsent Care Home Telephony Case Study - Yo Telecom

Macleod Pinsent Care Home

Here’s how Yo Telecom helped this Care Home increase their success.

About Macleod Pinsent Care Home

Macleod Pinsent Care Homes and Parkview Homes are a family run, long-established Care Group with homes located in and around the Hove area.

 

Situation

Macleod Pinsent Care Homes and Parkview Homes were struggling to get full WiFi coverage across their buildings. Due to the phones relying on the WiFi, staff could not walk freely around the homes without experiencing crackling and drop-outs. The issues were majorly affecting the day to day running of the homes. This included having problems accessing their care management system, which is a vital part of the service they provide. Whilst their current provider was aware of the issues, they provided nothing in the way of a solution for the problem. They knew they needed to change provider but were understandably hesitant at the idea due to their current situation.

 

Solution

Macleod Pinsent Care Homes and Parkview Homes met with their Yo Telecom Account Manager and talked through what they wanted their new system to do. We then worked with them, suggesting alternative options until we mutually agreed the best way forward.

We surveyed all the buildings to determine exactly how many access points they would need for full coverage, and that the speeds were fast enough for them to efficiently use their care management system. We also agreed to pay their existing termination fees with their current provider. All of which was handled by our dedicated in-house project management team.

Success

After upgrading all of their phones and WiFi to a Yo Telecom system, the staff are now able to walk freely around the homes, access their care management system, and provide the platinum grade level of service that they promise to their residents. Their concerns with switching providers were alleviated by our “little-to-no” downtime promised with every installation.

Finally, When We Caught Up With Macleod Pinsent, We Asked Them Why They Chose Yo Telecom For This Project - Here’s What They Said:

Yo telecom called and we spoke to a sales representative, due to the problems with connectivity with our provider at the time, we were very dubious about moving the service.


Derek came out to visit us and to show us what Yo Telecom were able to provide which was a system which would back up to 3G/4G so that we would not lose connectivity. There were case studies of larger homes than ours who were happy with the system which provided us with peace of mind! We were in a contract with our current provider which Yo Telecom helped us to move away from, something we didn’t think was possible.

The install and the aftercare provided by Yo Telecom has been excellent, they have and continue to work hard on our behalf in all aspects, regularly checking in with our services by whatsapp and the office staff working hard to ensure that we are not liable for hefty cancellation charges from our previous provider.

Get Started

Find Out How We Can Help Your Business. One of our representatives will be in touch shortly to discuss how we can help your practice succeed.

2000+ Satisfied Customers

5/5

Get A Free Quote

Find Out How We Can Help Your Business. One of our representatives will be in touch shortly to discuss how we can help your practice succeed.

What Our Customers Have To Say...

0
4.6/5

Latest From Yo Telecom...

3 Reasons Your Care Home Needs Full Coverage WiFi

As of 2021, according to carehomes.co.uk only 6,823 out of 21,500+ care homes in the UK have internet access for residents. Whilst providing WiFi at an elderly care home might once have not been thought about, with the rise of...
Author: Becca Martin

Read More…

HOW TO: Get Rid of WiFi Weak-Spots and get Great WiFi in Your Entire Care Home!

WiFi is great when it works well and a huge inconvenience when it doesn’t. If you run a Care Home, you may have experienced parts of your Care Home that get very weak WiFi connection, or even worse – no...
Author: Ryan O’Carroll

Read More…

What is the Best Phone System for Care Homes and Nursing Homes?

So you’re looking for a new phone system for your Care Home? Maybe because you’re facing one of these problems with your current phone system: – Cordless phones drop-out or crackle in certain parts of the building. – Your line(s)...
Author: Ryan O’Carroll

Read More…

Why is Call Recording Important for Care Homes?

When you run a care home, your primary goal is to provide a great standard of care for your residents. So it’s normal that you will be constantly looking for ways to update your care home to make this possible....
Author: Lorna Bailey

Read More…

What is the Best Phone System for Residential and Long Term Care Facilities?

A Watchdog report has found that throughout the entire social care sector, 23% of services were found to need improvement for safety. Often we see care facilities using out of date phone systems that are not fit for use anymore....
Author: Lorna Bailey

Read More…

Care Home Phone Systems: A Simple Guide (2018)

Providing the best care to residents is the ultimate goal of any Care Home. Whilst your facilities and team might be helping you deliver an excellent service, is your telephone system letting your Care Home down? Do you currently experience...
Author: Lorna Bailey

Read More…

3 Reasons Your Care Home Needs Full Coverage WiFi

As of 2021, according to carehomes.co.uk only 6,823 out of 21,500+ care homes in the UK have internet access for residents. Whilst providing WiFi at an elderly care home might once have not been thought about, with the rise of...
Author: Becca Martin

Read More…

HOW TO: Get Rid of WiFi Weak-Spots and get Great WiFi in Your Entire Care Home!

WiFi is great when it works well and a huge inconvenience when it doesn’t. If you run a Care Home, you may have experienced parts of your Care Home that get very weak WiFi connection, or even worse – no...
Author: Ryan O’Carroll

Read More…

What is the Best Phone System for Care Homes and Nursing Homes?

So you’re looking for a new phone system for your Care Home? Maybe because you’re facing one of these problems with your current phone system: – Cordless phones drop-out or crackle in certain parts of the building. – Your line(s)...
Author: Ryan O’Carroll

Read More…

Why is Call Recording Important for Care Homes?

When you run a care home, your primary goal is to provide a great standard of care for your residents. So it’s normal that you will be constantly looking for ways to update your care home to make this possible....
Author: Lorna Bailey

Read More…

What is the Best Phone System for Residential and Long Term Care Facilities?

A Watchdog report has found that throughout the entire social care sector, 23% of services were found to need improvement for safety. Often we see care facilities using out of date phone systems that are not fit for use anymore....
Author: Lorna Bailey

Read More…

Care Home Phone Systems: A Simple Guide (2018)

Providing the best care to residents is the ultimate goal of any Care Home. Whilst your facilities and team might be helping you deliver an excellent service, is your telephone system letting your Care Home down? Do you currently experience...
Author: Lorna Bailey

Read More…

Get Free Quote

Submit your details below and a member of our team will be in touch with you shortly to discuss your opinions!

2000+ Satisfied Customers

Let Us Know Your Industry

we will call to discuss your options

Get a free quote