Here’s how Yo Telecom helped this Lettings Agency increase their success.
Henry Preston Lettings is a well-established letting agents based in Walsall, boasting over 20 years worth of industry experience in property investments and lettings.
HP Property enquired with us back in the Summer of 2020. They explained they were facing a real problem when it came to returning their missed calls. As they were so busy all the time, if a call came in and no one was there to attend it, they would have no way of getting back in touch unless they left a voicemail. This caused a huge loss in revenue for the business in missed enquiries and they knew they needed a solution as soon as possible. They also felt that their welcome message was damaging to their professionalism.
For us to best solve HP Property’s problem, we installed a state of the art telephone system that tracks every single call that comes in and out of the business, as well as a whole host of other exciting features. This meant they could see on their computer a list of missed calls, and swiftly get back to them when they had a moment free. Alongside the missed call tracking system, we also provided them a professional auto-attendant that greets customers when they call in, and directs them to the relevant member of staff.
After upgrading all of their phones and WiFi to a Yo Telecom system, the team have not missed an opportunity since. Due to the increase in business they have seen, they’re now looking into selling Real Estate, as well as renting. They have also seen an increase in customer satisfaction due to the auto-attendant, and customers are regularly complementing how easy the calling experience is.
“Because of how flexible they are, and also it was so much easier working with like minded people. Their 24/7 support and features made it super easy for us to choose”
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“ We are very happy with the service we have received from Yo Telecom and we would recommend them to every dental practice! Their system is amazing and it took our business to the higher level of customer service. “
” The equipment and services work really well for us because we have numerous rooms, it’s an extremely large place. It’s got great coverage on wifi, we have points in every room, so there’s no area without cover of communication at any time.
Many companies should take a leaf from YoTelecom’s service. Thank you guys! “
“We use Yo Telecom for our phones in our restaurant and since switching to them life has been so much easier! They have helped simplify everything. We are now able to track any missed calls which is so helpful! And the staff are very approachable and easy to communicate with.”
Castle Square Clinic
“ Jamie has been to our dental surgery for two days to install our new phone system he has really gave us that wow factor whilst delivering amazing training he really is a credit to Yo Telecom. The new software and phone system installed is really going to increase our business’ success. Thankyou Yo Telecom! “
“ What a great experience! Recognising excellent service in any business industry is a real pleasure.
From first contact to completion of installation was smooth and stress free. Nathan, who was on hand to answer any questions and talk me through the setup was just what I needed during these stressful times.
Peppers Hair & Beauty
“ I’ve been a customer of Yo Telecom sinice 2016. We upgraded our phone / WiFi system this week & engineer Jamie seamlessly installed the new system working around us in a busy hair and beauty salon without any inconvenience to our working day at all. All working perfectly with great support from Yo Telecom just a call away. Highly recommended! ”
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