Here’s how Yo Telecom helped this Medical Practice increase their success.
Blackfriars Medical Practice is an NHS GP Surgery based in London. They offer a variety of different clinics for people in their local community.
With most appointments being changed to telephone appointments during the COVID-19 Pandemic, Blackfriars were relying heavily on their phones to assist their patients. With their current system only allowing them to make up to 4 outbound calls at a time, at times, members of the team were having to use their personal mobiles for appointments.
As well as this, Blackfriars were also looking to reduce their telecoms costs as they had sky-high bills each month.
In order to best solve the issues Blackfriars were facing, a cloud based system with hardware on site for business continuity was by far their best option. This new system can also integrate with their clinical system (EMIS), saving them and their patients time each call, ultimately improving their patient experience.
Not only has their new system enabled them to speak to more patients simultaneously, but it has also reduced their monthly telecoms bills. Both the clinical and admin staff are thrilled with the new system, and are utilising all of its new features including call logging and call recording. The EMIS Integration also helps provide a better experience for patients and staff members alike, saving them time and providing a more personal interaction.
Excellent rapport with the Communications Consultant, Harvey. He understood our needs and was able to provide excellent support throughout the procurement and afterwards as well. All of our queries were answered in a timely fashion and to our satisfaction. Yo Telecom also assisted with costs incurred from leaving our previous provider and gave us a price promise to match future offerings.
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“ We are very happy with the service we have received from Yo Telecom and we would recommend them to every dental practice! Their system is amazing and it took our business to the higher level of customer service. “
” The equipment and services work really well for us because we have numerous rooms, it’s an extremely large place. It’s got great coverage on wifi, we have points in every room, so there’s no area without cover of communication at any time.
Many companies should take a leaf from YoTelecom’s service. Thank you guys! “
“We use Yo Telecom for our phones in our restaurant and since switching to them life has been so much easier! They have helped simplify everything. We are now able to track any missed calls which is so helpful! And the staff are very approachable and easy to communicate with.”
Castle Square Clinic
“ Jamie has been to our dental surgery for two days to install our new phone system he has really gave us that wow factor whilst delivering amazing training he really is a credit to Yo Telecom. The new software and phone system installed is really going to increase our business’ success. Thankyou Yo Telecom! “
“ What a great experience! Recognising excellent service in any business industry is a real pleasure.
From first contact to completion of installation was smooth and stress free. Nathan, who was on hand to answer any questions and talk me through the setup was just what I needed during these stressful times.
Peppers Hair & Beauty
“ I’ve been a customer of Yo Telecom sinice 2016. We upgraded our phone / WiFi system this week & engineer Jamie seamlessly installed the new system working around us in a busy hair and beauty salon without any inconvenience to our working day at all. All working perfectly with great support from Yo Telecom just a call away. Highly recommended! ”
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