- care homes
Care Home Phone Systems
Trusted with over 10+ million care sector calls annually, we understand the necessity of a reliable phone system – and an even more reliable support team.
100% guaranteed phone & Wi-Fi coverage
Connection blind-spots restrict your communication and put residents at risk. That’s why, from 2 to 200+ bed care homes, Yo Telecom guarantees 100% coverage of your entire site.
Our expert engineers install reliable WiFi and phone points throughout your premises to guarantee coverage is 100%, allowing you to move freely throughout your premises with connection peace of mind.
- Experience no more dropouts or crackly calls
- Take and make calls whilst on the move across your site
- Access secure WiFi from everywhere in your home
Keep All Your Calls. Instant & Automatic.
Record, store and listen back to any call you make or receive. Listen back to exactly what was discussed in a call and pick out any information that may have been missed or forgotten the first time.
Having the chance to record and review your calls also means that you can work towards building a stronger team of sharper communicators. Point out their strengths, identify their weaknesses, and work together towards giving your callers a perfect experience.
- All calls recorded automatically to a database
- Review your team’s call handling for future training
- Easily access automatic call recordings at any time
Missed Calls =
Missed Opportunities
Every missed call to your business could be a potentially missed opportunity. Now, with Missed Call Tracking, you can keep a log of every call that you miss. This way you can promptly return the call with the simple touch of a button – with all their details stored and ready for use.
A super simple feature that could make all the difference to your success.
- Provide a better service to relatives calling to speak to their loved ones
- Give a more personalised experience by using their name
- Fill more beds by responding to all room placement enquiries
- Multi-Line installed as standard
Receive multiple calls to your Care Home’s main phone number and answer them simultaneously, meaning a resident can talk to a relative on one phone, whilst you handle new resident enquiries on another.
Macloed Pinsent
Care Home
Here’s How We Helped Macleod Pinsent & Parkview Homes With Their Coverage Issues:
Macleod Pinsent Care Homes and Parkview Homes were struggling to get full WiFi coverage across their buildings. Due to the phones relying on the WiFi, staff could not walk freely around the homes without experiencing crackling and drop-outs. The issues were majorly affecting the day to day running of the homes. This included having problems accessing their care management system, which is a vital part of the service they provide
After upgrading all of their phones and WiFi to a Yo Telecom system, the staff are now able to walk freely around the homes, access their care management system, and provide the platinum grade level of service that they promise to their residents. Their concerns with switching providers were alleviated by our “little-to-no” downtime promised with every installation.
Ready to get started?
You won’t find us on any comparison websites or reseller channels. This is because we only work directly with our customers. This way we can find out exactly what your business needs and set up a package just for you – so you’re not paying for anything you don’t need!
Complete this quick form and one of our team will be in touch promptly to talk about how we can help increase your business success.
Join our 2000+ happy customers
- Safe
- Secure
- Privacy Protected
Yo Telecom have just installed a new hybrid system in to our care home This was a difficult install due us being a Victorian building but Matt took control and has done an amazing job. We cannot thank him enough for his professionalism and work ethic. Anyone looking to switch telecom providers Melrose House cannot praise this company and their engineering staff enough. Thank you Matt from all the girls at our home.
-Marise Moat
Melrose House Care Home
Latest Care Home Blogs...
