If you own a medical practice, or GP surgery, it’s likely that you use EMIS software – the electronic system that allows healthcare practitioners to view and edit patient medical records.
Softwares like EMIS have been such a useful tool in improving the running of medical practices and GP surgeries. Now life is made even easier as you can get your EMIS software integrated into your medical practice phone system.
In this article, we’ll discuss; how this works, the benefits you will experience and how you can easily get this in place at your medical practice.
Let’s get started!
How Does it Work?
When you receive a call from a patient, your phone system will automatically search your EMIS patient database for the phone number.
When it finds a match, it will notify your receptionist of who is calling (before they have even picked up the phone), so they can greet that caller by name! This will really WOW your patients and show them a great level of customer service.
With the simple click of a button, you can then pull up patient’s medical records to make changes or book in an appointment.
You can see a step by step guide of how this works below:
Have your EMIS open.
When your phone rings, you will be asked if you want to search contacts in your database. By clicking yes, you will allow your phone system to search through your contacts to find a match.
If your caller is an existing patient, you will be notified of who they are and be given the opportunity to pull up their records.
This feature will also allow you at call patients from your EMIS database so your team don’t have to spend time looking through address books or contact lists to find the patient they need.
Why Should you Integrate your EMIS Software with Your Phone System?
Having your patient database integrated with your phone system will help you increase your success in the following ways:
Save Your Receptionist Lots of Time
No longer will your team have to faff around trying to understand spellings of names or D.O.Bs again. Your phone system will tell them who is calling and allow you to so you can personalise your greetings! Which your patients will love!
Make Pulling up Patient Records Quick and Easy
Having quick and easy access to records will help to improve the productivity and efficiency of your staff. They can make changes to records, or book in appointments while on the phone – saving them the trouble of scribbling down notes and then making updates later.
Create a Better Experience for Your Patients
Both of the previous points help to make things at your medical practice or GP surgery better for your patients. With better communication your patients will feel happier and more informed – which will lead to higher satisfaction levels.
Your patients will have faith that getting through to you is an easy and painless experience.
What do our Customers Have to say?
Check out this review of our phone system with EMIS integration:
“One of the main reasons we chose Yo Telecom was that they can integrate with EMIS. This saves so much time when pulling up patient records and our entire team are raving about it. So that is a nice result. Our old BT system use to be engaged after 6 people were on the phone. Patients use to complain, especially on Monday mornings. The new phone system has call waiting, and there is practically no limit to the amount of callers.” – Kerry Ford
How do you get This in Place?
We’ve created a simple plan for you to get this in place at your medical practice or GP surgery.
1. Book a a Consultation and Demo
You can book this on our live webchat or you can call us on 02382 146115.
Alternatively, you can book your demo by clicking the button below!
2. Let us Know Your Requirements
We tailor our packages around your needs, so let us know how many handsets and lines you require, plus any extras, and we’ll create the perfect solution for you.
3. We’ll Present you with Your Options
We have four different plans. They all come with different features and are all different prices. We’ll show these to you and we’ll answer any questions you may have!
4. You Decide Which one Works for you
We’ll give you our recommendations based on the information you give us to help you choose the best option for your practice.
5. Let us Take Care of a Hassle Free Switch-Over
Our expert engineers will take it from here and install your brand new phone system! Your delivery and installation date will be booked on a day that suits you. We’ll also train you on how to make the most of all the features!
If you have further questions regarding anything you have read this in article, give us a call on 02382 146115 to speak to one of our expert telecoms consultants!