Becca Martin

Becca Martin

PR & Content Executive

7 Ways to Improve Caller Experience at your Dental Practice

Looking to enhance the customer service at your Dental Practice? This post is going to outline 7 things that your company can do to improve your caller experience when patients call your practice… 

7 Ways to Improve Caller Experience at your Dental Practice:

01. Call Queuing

Rather than be directed straight to voicemail, allow your callers to wait in a queue to speak to a member of your staff. Why does this matter? 85% of people won’t call back. Should this caller be looking to have their teeth whitened or enquiring about Invisalign treatment, this could be a large opportunity missed and later utilised by one of your competitors. 

02. Call Recording 

Never ring a patient asking for the same details again. This feature comes in particularly handy if you didn’t get the chance to note down a patient’s appointment time or forget any of the details they told you over the phone. It allows you to listen back to calls and retrieve all information yourself without having to bother your patients, and risk appearing unprofessional. 

This feature also has another great benefit; you can use your old calls to help train new members of staff. Allowing staff members to listen to old calls is a great way to teach them how your dental practice expertly deals with patients on the phone, so that they are able to deliver the same levels of service from their first call. 

03. Call Logging

Assuming a caller doesn’t leave a voicemail, do you have any way of checking who phoned your dental practice so that you can get back to them? This feature allows you to see all missed calls and get back to the callers at the touch of a button so you don’t miss out on any opportunities. This means you can get back to any patients (current or potential) as soon as physically possible, and help with whatever they are enquiring about.

04. Computer Telephony Integration (CTI) 

Add a personal touch to your calls by greeting people with their name. Computer Telephony Integration allows your phone system to be linked to your dental software, meaning when a patient rings the practice, their details and file appear on screen. This not only saves them time that would have been spent identifying who they are using a date of birth or address, but adds an air of professionalism to the running of the business. 

05. On Hold Marketing 

It is inevitable that callers will end up on hold. Providing music or specially recorded messages is a great way to pass the time, rather than your caller sitting in silence or listening to beeps. 

Set yourselves apart from other dental practices in your area and entertain your callers whilst they wait. Why not tell your callers about your latest offers or promotions or the history of your practice. Or any awards your company has won or your current opening hours. 

06. Auto-Attendant

After calling your practice, having a digital receptionist (or auto-attendant) to greet your patients is a fantastic way to ensure callers are being put through to the correct extension right away. This creates a more professional experience for the caller and also means that no time is wasted redirecting calls. This is also a great way to filter out calls simply asking about opening hours. This can be included within the script, saving both your callers’ and your receptionists’ time. 

07. Call Transferring

Should another member of your team be better suited to answer a query, call transferring allows this to happen seamlessly. Stop having to physically pass the phone to a colleague. This has its greatest benefits in practices that are spread across multiple floors or large premises.

There are many ways to improve your callers’ experience to your dental practice. From keeping them entertained whilst on hold to personal greetings, Yo Telecom are here to help you WOW your patients. 

We offer all of the features mentioned in this post to our customers and would love to provide them to your practice too. 

Let us help you increase your success, drop your details in the form below and we’ll be in touch!

Get Started

Compare your options, drop your details in the form for a free quote today!

2000+ Satisfied Customers

Get A Free Quote

Join Our  Mailing List!

Want more content like this? Keep up to date with the latest industry insights, just enter your email below to opt in. 

Read More ... 

The BT Switch Off – Everything you Need to Know!

In order to modernise and improve the UK’s telecoms offerings, BT is in the process of switching off their traditional phone lines (both PSTN and ISDN). This is a vast project spanning years and is set to be complete by...
Author: Becca Martin

Read More…

How Does VoIP Work? A Simple Guide

The introduction of the VoIP phone system has been the biggest change in telephone systems in the last 112 years. Nowadays, it’s a technology that we’re all very familiar with – apps like Whatsapp utilise VoIP. But, how exactly does...
Author: Becca Martin

Read More…

What Is The Best Phone System for Small Businesses in 2021?

So, you’re in the market for a new phone system for your business… With many different providers, handsets, features, and plans available to choose from, knowing where to start and what to choose can be a bit of a minefield....
Author: Becca Martin

Read More…

What is the Best WiFi System for Large Offices?

With all of the things to consider when running a business, a poor internet connection should be the least of your worries. A recent survey found that businesses waste an average of 7 hours (one working day) a month due...
Author: Becca Martin

Read More…

7 Ways to Improve Caller Experience at your Dental Practice

Looking to enhance the customer service at your Dental Practice? This post is going to outline 7 things that your company can do to improve your caller experience when patients call your practice…  7 Ways to Improve Caller Experience at...
Author: Becca Martin

Read More…

How To: Get More Google Reviews

Getting your company name out there is often a lot more difficult than it initially sounds. Paying for Facebook ads is one way, and encouraging people to share your business is another. But, what if there was a way to...
Author: Becca Martin

Read More…

Get Free Quote

Submit your details below and a member of our team will be in touch with you shortly to discuss your opinions!

2000+ Satisfied Customers

Let Us Know Your Industry

we will call to discuss your options

850+ Reviews

0
4.6/5

Get a free quote