If we think back 30 or even 10 years ago, things have changed significantly – including the way we communicate! It’s hard to think that communication hasn’t always been instant. If we send a message today, it goes straight to the receivers’ inbox in a matter of seconds. Even something as simple as leaving a voicemail message has not always been so easy. What started with telegraphs and letters was revolutionised by landline phones. This gave everyone personal access to make phone calls.
Now there is another revolution in the communications world, we’re moving from landline phones to VOIP (internet based) phone systems and mobile phones. Thanks to the ease and accessibility of all the new channels that are available to us, great communication has never been so easy, both personally and professionally.
But what are these new communication channels for businesses? Let’s take a look…
Instant Communication via Webchat
In a world where consumers want answers (and they want them now), a webchat is a huge benefit for businesses. Although this is not the most personal way of communicating with your customers, it offers a great way for them to get their enquiry answered instantly. Say a potential new customer is browsing on your website and they want to know how quickly something can be delivered. Instead of taking the time to call in to ask this question, they can stay on your site and simply send a message on the webchat. With a webchat you can set up automations so when people ask simple questions, like the one above, an automatic response will be sent. This helps to make communication so much easier (whilst improving your response times) and will give your team time to work on other tasks they might not otherwise have been able to do if they were busy on the phone.
Show You’re More than just a Business by using Social Media
Social media has provided a great way to interact with your customers on a more personal level. Not only can you instantly post updates to let your customers know any new information (such as new products or special offers), but you can communicate with them in the comments section. Social media tends to be a less corporate outlet so offers a great way to build on your customer relationships. Rather than sending out mass, impersonal emails or reading from a script on the phone you can add a bit of humanity and have a bit of fun with your customers. Here at Yo Telecom, we like to use our social media accounts as a way of showing what our culture is like so our customers don’t just know us as a business but as people too.
Communicate from Anywhere with Remote Access
With the working world becoming more flexible, a lot of employees are working from home or away from the main office. 10 years ago it may have been hard for these employees to stay connected to everyone, but today it’s never been easier. Your employees no longer have to use their own personal mobile phones to stay in touch with the office. We now have access to business mobiles for quick and easy communication. As well as this, with more advanced technology for business phone systems, you can now use this to connect with your remote workforce. All it takes is a mobile phone app for your remote team to have access to your offices’ phone system.
Quick and Easy Collaboration
Things such as Google Docs have made it so easy for multiple employees to work on the same piece of work – and what’s better is that you don’t even need to be in the same room.
Incredible Training Opportunities
Thanks to technology we now have access to a whole range of new tools for training. What used to take a whole 3 day training course can now be learnt in a 2 hour video.
And thanks to phone system features like call recording you can listen to any call that has been made and received at your business. By doing this you can see the strengths and weaknesses of your team and coach them to become expert communicators on the phone!
Want to Change the way your Business Communicates?
Get in touch with us today to discuss how we can help you change the way you communicate. Our mission is to help businesses increase their success by providing state of the art phone and WiFi systems!
You can call us on 02381 103195 to speak to one of our expert consultants. We’ll go through the needs of your business to find a solution that really suits you.