Communicating within a business can be tricky. Especially when you have lots of staff and different departments. Not only can it be hard for your clients and prospective clients to get through to you, but it can be hard for your staff to communicate with each other. With the technology available to businesses these days, in terms of phone systems, it’s just unnecessary to be running around your building trying to pass the phone to a member of staff.
It’s time to upgrade to a phone system with call transfer if you are facing any of the following problems.
- Messages from clients are not being passed on as quickly as they should be. Meaning your callers are left waiting for a call back, often leading to missed opportunities.
- You feel that communication between your departments needs to be easier and more streamlined so you want a more centralised phone system.
- Your phone system is outdated and not fit for purpose anymore.
If you answered yes to any of the above, don’t worry, Yo Telecom are here to help you! We have helped 1000s of business overcome these problems and many more with our business phone systems with call transfer.
What is Call Transfer?
Call transfer is a feature of the Yo Telecom Hybrid Phone System that allows you to transfer a call to any other handset (fixed or cordless) in your building.
How Does it Work?
Each handset in your building (either cordless or fixed) will have an extension number. For example, the first handset may have the extension number 001 and the second may be 002 – and so forth. To transfer a call simply place your caller on hold, enter the extension number you would like to transfer the call to and press transfer. It couldn’t be easier!
Say your reception team receive a call from a client with an urgent question but this enquiry would be better dealt with by your customer services team. Instead of your reception team taking a message, passing it on and your caller having to wait for a call back (or running down the hall to see if someone is free). You can simply transfer that call from your handset, instantly, to a handset in the customer service team with the touch of a button.
When you purchase a phone system with call transfer from Yo Telecom, we will give you full training on how to make the most of this feature, as well as all the other awesome features that come as standard with our business phone system packages.
How can a Phone System with Call Transfer Help your Business?
+ Improve Communication
Call Transfer can help to improve your communication in two ways:
01. Internally for your staff
Having a phone system with call transfer allows you to have a more centralised phone system, which will make your internal communication more streamlined. You can waste time wandering the halls of your building to find a team member to answer your questions, only to find another colleague is a better man for the job. With call transfer, you can be connected to anyone in your building at any time.
02. Externally for your clients
There may be times where a caller will phone in and need to be passed on to a manager or another department of your business. Running around trying to find the right person doesn’t give the most professional impression of your business and passing the phone around from person to person is the last thing a caller wants when they are trying to get their questions answered. It’s likely they’ll get very frustrated.
With Call Transfer, you can transfer their call to the right member of staff, with no running around or waiting necessary. You can even entertain your callers while they wait on hold by playing them some on-hold marketing messages or music. This feature can be particularly handy if you have multiple sites in different locations. Each site can be connected through their Yo Telecom Phone System so if you need to connect to a staff member who is based at a different location, it’s still one easy press of a button to do so. You can also transfer a call to an outside line, such as a mobile phone. So if a caller needs to speak to a certain member of staff, but they are not in your building, you can still pass the call on to them. This will lead to happier callers who get their questions answered quickly and efficiently.
+ Increase Productivity of your Staff
This will go hand in hand with the previous point. If it’s easier for your staff to communicate with each other, it will be easier for them to get their work done. If they’re spending less time taking and passing on messages, they will have more time to complete their own tasks. Having everyone connected in a company directory with extensions that can be transferred to each other, will mean that work can get completed quicker – and tedious response times will be a thing of the past.
How Much Does a Phone System with Call Transfer Cost?
Call Transfer is a feature that comes as standard with the Yo Telecom Hybrid Phone System. Our Business Phone System packages come with a range of features that will help improve your communication and increase your success and it’s all covered by one bill, so there are no scary extra charges.
Who is the Best Provider of Phone Systems with Call Transfer?
Yo Telecom has helped thousands of businesses to increase their success with our phone systems with Call Transfer. We have a phone system solution to suit every business, no matter what industry. Whether you own a hotel, restaurant, dental practice, nursery, GP surgery, accounting firm, gym, call centre or golf club – the list goes on – Yo Telecom can help.
3 Step Plan to Increase the Success of Your Business
1. Book a Demo
You can book in for a free demo of our phone systems with call transfer by calling 02382 146115.
2. Sign up for the Option that Suits the Needs of Your Business
One of our expert telecoms consultants will come to your building to discuss your options, until we have found the perfect solution for you!
3. Let us Take Care of a Hassle Free Installation & Training
Your delivery and installation date will be booked for a day that works for you. We’ll take care of the whole switch over and train you to make the most of all of the features on your new phone system.