best phone system medical practices

What is the Best Phone System for Medical Practices?

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So you’re looking for a new phone system for your medical practice?


Maybe because you’re facing one of these problems with your current phone system:


– You feel that frequent engaged tones may be leading to frustrated patients.

– You’d like a phone system that links to your practice management software (EMIS) so you can greet patients by their name and save time.

– You would like to monitor and improve the way your staff communicate with patients.


If so, there’s hope! Yo Telecom has helped over 450 medical practices successfully overcome these challenges.


In this short article, we’ll outline the differences between the Phone Systems that are available to you.


What is the Best Phone System for Medical Practices?


There are three main types of telephone systems available:


– Digital phone systems

– Internet (VOIP – Voice Over Internet Protocol) or cloud based systems

– Hybrid phone systems (the best of both worlds)


I’ll briefly introduce the three and give you the lowdown on the pros and cons of each system.


Digital Phone Systems for Medical Practices

A digital phone system is a physical telephone system that is located somewhere in your practice.


It is a small boxes which is usually mounted on a wall or placed in a cabinet. It connects to your phone lines and all the handsets you have in your building.


A benefit of a digital phone system is that it’s very reliable. This system ranks #2 out of the three systems in reliability.


However, a disadvantage of a digital phone system is that it is restricted to physical phone lines (digital or analogue phone lines). This means it’s not that future-proof.


Internet (VOIP) Phone Systems for Medical Practices

An internet phone system, also known as a VOIP or cloud based phone system, is a virtual phone system which unlike a digital or hybrid system will not be located in your medical practice. Instead, it will be located in a data centre somewhere in the world.


A benefit of VOIP systems is that they can save money on call charges.


However a disadvantage of VOIP systems is that if your internet connection goes down, or is too slow at certain times of the day you will not be able to use your phones – at all.


Hybrid Phone Systems for Medical Practices

The hybrid system is a mixture of a digital phone system and an internet (VOIP) phone system. The system will be located in your practice and offers flexibility with your choice of cordless and fixed handsets.


A benefit of a hybrid phone system is that they offer more reliability than both VOIP and digital phone systems. If one type of line fails for you, it can automatically route calls in and out from a backup line.


Hybrid phone systems don’t really have any disadvantages. They truly are the best of both worlds.



The Hybrid Phone System is the Best Phone System for Medical Practices!

As well as being the most reliable phone system you can buy, hybrid phone systems also offer a range of other useful features for medical practices. You can find these listed below:


EMIS Integration
Yo Telecom offers the only system in the world that will directly integrate into your EMIS software. This means you will be able to WOW your patients by knowing their name and their details before you’ve answered the phone. This decreases the time calls take and ensures you know exactly who is calling, making it an overall better communication experience for everyone involved! Our system will also let you dial directly from EMIS. Impressive, right?


Call Waiting
Rather than patients getting an engaged tone while your team are on the phone, your phone system will automatically greet patients, notify them that you’re busy on the phone and then play them some music or important announcements while they wait for you. This keeps your patients interested and on the line, rather than hanging up and becoming frustrated.


Call Recording
Make calling your medical practice a positive experience, always, by improving and monitoring the way your staff speak to your patients. If a caller has a bad experience, it can be damaging to your reputation and your patients may lose trust in you.

With Yo Telecom’s Call Recording you can listen to any call that has been made or received and use it to guide and help staff to improve. It also comes in handy if you ever need to re-listen to information patients give you over the phone.


Business Continuity
Business Continuity is a Yo Telecom package feature that ensures communication between your practice and your patients can happen at all times. If your internet fails and your phones cut out, this system allows backup lines to kick in so that patients can still get through to your Medical Practice.


Auto Attendant
Auto Attendant is a feature that will allow you to give your patients a message before you have even answered the phone. For example ‘if you are calling to speak to … please press 1’ or ‘if you have a medical emergency please call 999’ – this gives your patients peace of mind and confidence that they will be speaking to the right person.


Statistic Wall Board
Easily keep track of your calls using a Statistic Wall Board. See how many calls you have missed, your average phone answering time and loads more useful information. This will save time as you won’t have to bother checking each individuals statistics, they will all be in one place for you to look at. You can also use this to see what areas need to be improved on.


Call Transfer
Help callers speak to the person they need to, fast! There’s no need to run around the Medical Practice to pass the phone to a doctor. With the Yo Telecom Hybrid Phone System it’s one simple touch of a button to transfer a call to any other handset (cordless or fixed handset). You can even transfer calls to an outside phone line or mobile if you ever need to – such as a director or managers mobile.


Call Logging
Never let an unanswered call turn into a missed opportunity, bad impression, or an upset patient again. You may miss calls when you’re busy on the phone, helping patients, or even closed. With the Yo Telecom Hybrid Phone System, you can easily return your missed calls, so they don’t turn into missed opportunities or frustrated patients.


Smart Inbound Call Routing
Impress your callers with fast service by smartly sending inbound calls to a phone or a group of phones. If the person who usually answers calls is already busy on the phone or doesn’t answer quickly enough, the call will automatically be sent through to another phone, or group of phones. Saving your patients time, and keeping them happy.



What do Medical Practices Say About Yo Telecom Hybrid Phone Systems?



3 Step Plan to Increase the Success of Your Medical Practice

1. Book a Demo
You can book in for a FREE demo of our phone systems by calling us on 02382 146115 or by clicking the button below:

2. Sign up for the Option that Suits the Needs of Your Medical Practice

One of our specialist consultants will come to your practice and discuss all of your options until we have come up with the perfect solution that meets your requirements.


3. Let us Take Care of a Hassle Free Installation & Training

Your delivery and installation date will be booked on a day that suits you.


We’ll take care of the whole switch over and will train you to make the most of all of the features on your new phone system!




I hope this has been easy to understand, I’ve purposely kept it as simple as possible.


If you’d like to know more about anything discussed in this article please call us on 02382 146115 or email info@yotelecom.co.uk!

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