Seamless communication is crucial to the success of any veterinary practice. Without a reliable phone system or the latest call management software, providing an excellent client experience can be difficult. Not only that, but should your practice continually miss calls, your veterinary business might be putting animals at risk or missing out on a lot of revenue from new prospective clients. Here at Yo Telecom, we handle over 10 million veterinary calls annually and have helped veterinary practices of all sizes with their telecoms, so, in this post, we’re going to outline the best phone system for vets…
What is the Best Phone System for Vets?
There are three main types of telephone systems available:
- Digital phone systems
- Internet (VoIP – Voice over Internet Protocol) or cloud-based systems
- Hybrid phone systems
Digital Phone Systems For Vets
A digital phone system is a physical telephone system that is located somewhere in your practice. They are small boxes (which are usually mounted on a wall or placed in a cabinet) and connect to your phone lines and all the handsets you have in your building. A benefit of a digital phone system is that it’s very reliable, however, they are restricted to physical phone lines (digital or analogue phone lines) meaning they are not future-proof.
Internet (VoIP) Phone Systems for Vets
An internet phone system, also known as a VoIP or cloud-based phone system, is a virtual phone system. This means it will be located in a data centre somewhere in the world rather than physically in your veterinary practice. A benefit of VoIP systems is that they can save money on call charges, however, when your internet connection goes down, or is too slow at certain times of the day, you will not be able to use your phones.
Hybrid Phone Systems for Vets
The hybrid system is a mixture of a digital phone system and an internet (VoIP) phone system. The system will be located in your practice and offers flexibility with your choice of cordless and fixed handsets. A benefit of a hybrid phone system is that they offer more reliability than both VoIP and digital phone systems. If one type of line fails, it will automatically route calls in and out from a backup line.
The Hybrid Phone System is the Best Phone System for Vets
As well as being the most reliable phone system you can buy, hybrid phone systems also offer a range of other useful features for vets:
Vet Management System Integration
Link your business phones with your vet management software, eg RoboVet, EZvet, Animana or Telios. Know exactly who is calling before you’ve even picked up the phone, and greet them personally and professionally. Not only does this create a great experience for your clients but it also saves your staff time as they know who is calling prior to taking the call and will have their file ready.
See not only when you missed a call but who the call was from. If you miss a call from an existing client you will then be able to call them back, greet them with their name, and wow them with your exceptional service. If their beloved pet is currently unwell and they have a million things on their mind, you returning their call will make all the difference. On the other hand, if the call was from a prospective client looking for care for their new pet, you can get back in touch with them before they to one of your competitors.
Rather than clients getting an engaged tone while your team are on the phone, your phone system will automatically greet clients, notify them that you’re busy and then play them some music or important announcements while they wait for you. This keeps your clients interested and on the line, rather than hanging up and becoming frustrated.
Make calling your practice a positive experience by constantly monitoring and improving the way your staff speak to your clients. If a caller has a bad experience, it can be damaging to your reputation. With Call Recording you can listen to any call that has been made or received (from any device) and use it to guide your staff. It also comes in handy if you ever need to re-listen to information clients give you over the phone or settle a dispute with a client regarding their pet’s care.
Help callers quickly and seamlessly speak to the person they need to. There’s no need to run around the practice to pass the phone to someone. With this feature, it’s one simple touch of a button to transfer a call to any other handset (cordless or fixed handset). You can even transfer calls to an outside phone line or mobile if you ever need to, for example to a director or manager’s mobile.
So, there we have it, a look into the best phone system for vets as well as the range of features that are currently available. Here at Yo Telecom, we are able to provide every feature that was mentioned in this post. Just drop your details in the form below to get started! A member of the team will be in touch, talk you through your options and provide a free, no obligation demo…