So you’re looking for a new phone system for your nursery? Maybe because you’re facing one of these problems with your current phone system:
- Cordless phones drop out or crackle in certain parts of your building.
- You feel that frequent engaged tones are leading to frustrated clients and a loss of revenue.
- You feel that your enquiries are not always dealt with in the best way so you want to monitor and improve how your staff are communicating with parents.
If so, Yo Telecom is here to help you successfully overcome these challenges. In this article will outline the differences between the phone systems available.
What is the Best Phone System for Nurseries?
There are three main types of phone system that are available to you:
- Digital phone systems
- Internet (VOIP – Voice Over Internet Protocol) or cloud-based phone systems
- Hybrid phone systems (the best of both worlds)
I’ll briefly introduce each system and give you the lowdown on the pros and cons, to help you find the best phone system for your nursery.
Digital Phone Systems for Nurseries
A digital phone system is a physical phone system that is located somewhere in your nursery. It is a small box that is usually mounted on a wall or placed in a cabinet. It connects to your phone lines and all the handsets you have in your building. Digital phone systems tend to be reliable as they are based on fixed lines. However, this also means that they aren’t the most future proof type of system. So you may find yourself going through the hassle of having to update your system again.
Internet (VOIP) Phone Systems for Nurseries
An internet phone system, also known as a VOIP or cloud-based phone system, is a virtual phone system so it will not be based in your nursery. Instead, it will be located in a data centre somewhere in the world. This can help to reduce your call charges but it means that if your internet cuts out, or is too slow in certain areas of your building, you won’t be able to make calls at all. Which can be a real danger in case of emergencies.
Hybrid Phone Systems for Nurseries
The hybrid phone system is a mix of the digital phone system and the internet (VOIP) phone system. It will be located in your nursery and offers flexibility with your choice of fixed or cordless handsets. The main benefit of hybrid phone systems is that if one type of line fails for you, it will automatically route calls in and out from a backup line. This will allow you to be able to make calls at all times. Hybrid phone systems don’t really have any disadvantages. They really are the best of both worlds.
The Hybrid Phone System is the Best Phone System for Nurseries
As well as being the most reliable phone system you can buy, hybrid phone systems also offer a range of other useful features for nurseries. You can find there listed below:
+ 100% Guaranteed Cordless Phone Coverage
Yo Telecom can offer you guaranteed cordless coverage throughout your entire nursery. Your staff will be able to wander around with confidence that they can make or receive a call no matter where they are. Parents will also have peace of mind that they can get through to you at all times. Whether your staff are in the main reception or a playroom upstairs, their phone signal will be perfect and without crackling or dropouts.
Looking after children it’s unlikely that you’ll stay in the same place for long, so it’s good to have flexibility of where you can make calls from – as a parent could be trying to get through to you at any time. This is also a crucial feature to have in case of an emergency as it will allow you to call for help without having to leave the child.
+ Call Recording
Monitor and improve the way your staff interact with your clients and prospective clients with Call Recording. If a parent calls in to enquire about using your services for their child, but their questions are not answered in a professional and helpful manner, it will form a bad impression of your nursery and they will more than likely take their business elsewhere. By listening to your calls you can assess your strengths and weaknesses, to see where you can improve. It also comes in handy if you ever need to listen to information that parents give to you over the phone.
+ Call Logging
Never let an answered call turn into a missed opportunity, bad impression or upset or parent again. Often parents will need to contact to you let you know that they’re running late to pick their child up and it can be frustrating when their call goes answered. If you’re in another room with the children and you don’t hear the phone ring – how do you get the message? Step in Call Logging. Call Logging works exactly like the call log on your mobile phone, alerting you when you get a missed call so you can call back instantly.
+ Call Waiting
What’s more annoying for a parent than not being able to get through to you? Getting through only to be greeted by the dreaded engaged tone. If parents are calling you to let you know they’re running late or won’t be able to make it to pick their child up on time, it’s likely that they’re already stressed and you don’t want to add to this. With Call Waiting, if a parent calls while you’re busy on the line, your phone system will automatically greet them and tell them you’re busy on the line and will let them know you’ll be with them as soon as possible.
+ Professional Voicemail
If you can’t answer a call because you’re busy on the line, away from your phones or looking after children it’s important that your voicemail is informative and helpful. If not, this could be causing your callers to go to your competition. With the help of Google, your callers are just a Google search away from finding an alternative. If a call isn’t dealt with in a professional manner your caller will head straight back to Google to call the next nursery on the list. Yo Telecom’s professional voicemail services are personalised and recorded specifically for your nursery to help you achieve your goals.
+ Business Continuity
This is a Yo Telecom package feature that ensures that parents can get through to you at all times. If your internet fails and your phones cut out, this feature will automatically start up a backup line to route calls in and out.
3 Step Plan to Increase the Success of Your Nursery
1. Book a Demo
Book in for a free demo of our phone systems by calling us on 02382 146115.
2. Sign up for the Option that Suits the Needs of Your Nursery
One of our specialist consultants will come to your nursery and discuss all of your options until we have come up with the perfect solution for you.
3. Let us Take Care of a Hassle Free Installation & Training
Your delivery and installation date will be booked on a day that suits you. We’ll take care of the whole switch over and will train you to make the most of all of the features on your new phone system!