So, you’re looking for a new phone system for your leisure centre? Maybe because you’re facing one of these problems with your current phone system:
- Your phone system is outdated and not fit to keep up with the level of calls you make and receive.
- You feel that frequent engaged tones may be leading to frustrated clients and a loss in revenue.
- You feel that enquiries may not always be dealt with in the best way so you want to monitor and improve how your staff interact with your clients.
If so, Yo Telecom is here to help you successfully overcome these challenges. In this article, we will explore the different types of phone systems that are available.
What is the Best Phone System for Leisure Centres?
There are three main types of phone system available to you:
- Digital phone systems
- Internet phone systems (VOIP – Voice Over Internet Protocol)
- Hybrid phone systems
Let’s go through each system and discuss its pros and cons to help you find the best phone system for your leisure centre.
Digital Phone Systems for Leisure Centres
A digital phone system is a physical phone system that will be based somewhere in your leisure centre. It is a small box that is usually mounted on a wall or placed out of the way in a cabinet. They connect to your phone lines and all the handsets you have in your leisure centre. As they run through physical lines, digital phone systems tend to be quite reliable. However, as they are restricted to these physical lines, it’s not that future proof.
Internet (VOIP) Phone Systems for Leisure Centres
An internet, or VOIP, phone system is very different to a digital phone system. Instead of your system being based in your leisure centre, it will be based in a data centre somewhere in the world and your calls will be routed in and out through the internet. This can help to reduce call charges but if your internet cuts out, or is too slow, you won’t be able to make calls at all.
Hybrid Phone System for Leisure Centres
The hybrid phone system is a mixture of a digital phone system and an internet (VOIP) phone system. It will be located in your leisure centre and offers flexibility of your choice of cordless and fixed handsets. The main advantage of a hybrid phone system is its reliability. If one type of line fails for you, it can automatically route calls in and out from a backup line. Hybrid phone systems don’t really have any disadvantages, they really are the best of both worlds.
The Hybrid Phone System is the Best Phone System for Leisure Centres
As well as being the most reliable phone system you can buy, hybrid phone systems also offer a range of other useful features for leisure centres. You can find these listed below:
+ Call Logging
Never let an unanswered call turn into a missed opportunity, bad impression or upset client again. You may miss calls when you’re busy on the line, helping clients or even when you’re closed. It may seem like just a few calls here and there but eventually, they all start to add up. Often you will get callers phoning in to enquire about signing up for classes you have on or membership options and it would be a shame for these valuable calls to go unanswered. Call logging works like the call log on your mobile phone, alerting you as soon as you get a missed call so you can call back immediately. Not only is this impressive but it shows your callers a high level of customer service, making them more likely to use your services.
+ Call Recording
Not all of your staff members will be able to handle enquiries as well as your top performers. With Call Recording you can easily monitor and improve the way your staff are communicating with your clients. Call Recording is a feature that records all of your calls, both inbound and outbound so that you can listen to them whenever you need to. By listening to a few calls a week, you can assess what your strengths and weaknesses are and offer training where necessary. It also comes in handy if you ever need to re-listen to information that was given to you over the phone.
+ Call Waiting
Rather than your callers getting an engaged tone when you’re busy on the phone, your phone system will automatically greet them, notify them you’re busy on the line and then play them some marketing or music with they wait for you. This helps to keep your callers entertained and on the line. You could have a prospective client calling in and you don’t want them hanging up and calling the next leisure centre they find on Google.
+ Call Transfer
Help callers speak to the person they need to, fast! If someone calls into your reception and asks to speak to the manager, who is based in an office on the other side of the leisure centre. No longer will your team have to run across the building to pass the phone, with Yo Telecom it’s one quick press of a button to transfer a call to any extension. This help to make your internal communication quicker and more efficient.
+ On Hold Marketing/Music
Occasionally you will need to put your callers on hold while you try and answer their enquiry. This feature will allow you to fill those awkward silences by playing marketing messages to your clients while they are on hold. This is an ideal time to advertise the services you provide and give details of any special offers you have. Alternatively, we will find the perfect piece of music to play to your callers.
+ Professional Voicemail
If you can’t answer a call because you’re busy helping clients or closed, it’s important that your voicemail is informative and helpful. Your callers will be looking to get their questions answered quickly and easily. If you can’t take their call, it’s important they know why you can’t take their call and how else they can contact you.
3 Step Plan to Increase the Success of your Leisure Centre
1. Book a Demo
Book in for a free demo of our phone systems by calling us on 02382 146115.
2. Sign up for the Option that Suits the Needs of Your Leisure Centre
One of our specialist consultants will come to your leisure centre and discuss all of your options until we have found the perfect solution for you.
3. Let us Take Care of a Hassle Free Installation & Training
Your delivery and installation date will be booked on a day that suits you. We’ll take care of the whole switch over and will train you to make the most of all of the features on your new phone system.