So you’re looking for a new phone system for your construction company?
Maybe because you’re facing one of the following issues with your current phone system:
- You feel that frequent engaged tones are leading to a loss in revenue.
- You feel that enquiries are not dealt with in the best way so you want to monitor and improve how you staff interact with your clients.
- Your current phone system is out of date and not fit to deal with the level of calls you recieve.
If you answered yes to any of the above, don’t worry! Yo Telecom are here to help you successfully overcome these challenges.
What is the Best Phone System for Construction Companies?
There are three main types of phone system available:
- Digital phone systems
- VOIP (Voice Over Internet Protocol) phone systems
- Hybrid phone systems
Let’s go through each of these systems and look at their pros and cons, to help you find the best phone system for your construction company!
Digital Phone Systems for Construction Companies
A digital phone system is a physical phone system that will be located at your office. It is a small box that will be mounted on a wall, or placed in a cabinet. They connect to your phone lines and all the handsets you have in your building. Digital phone systems are a reliable type of system due to routing calls through fixed lines, but this also means they aren’t very future-proof.
VOIP Phone Systems for Construction Companies
A VoIP (Voice over Internet Protocol) phone system is an internet (or cloud) based phone system. This means it is a virtual system that won’t be based in your building. Instead, it will be based in a data centre somewhere in the world. A benefit of a VoIP system is that it’s a relatively cheap system to set up and can save you money on call charges. However, a disadvantage of a VoIP system is that if your internet goes down, so does your phone system. Meaning you won’t be able to make calls at all. This makes the VoIP phone system the least reliable type of system.
Hybrid Phone Systems for Construction Companies
The hybrid phone system is a mix of a digital and a VOIP phone system. The system will be located in your office and offers you flexibility with your choice of fixed or cordless handsets. The main benefit of the hybrid phone system is its reliability. If one type of line fails for you, it can automatically route calls through a backup line. Making it the most reliable system you can get! Hybrid phone systems don’t really have any disadvantages, they really are the best of both worlds.
The Hybrid Phone System is the Best Phone System for Construction Companies
As well as being the most reliable system you can get, the hybrid phone systems also offer a range of useful features for your construction company. You can find these listed below:
– Call Logging
Never let an answered call turn into a bad impression, upset client or missed opportunity again. You may miss calls when you’re busy on the phone or out of the office on-site, or even when you’re closed. Yo Telecom’s Call Logging feature works exactly like the call log on your mobile phone, giving you instant notification of your missed calls, so you can pleasantly surprise your client’s by returning their call.
– Call Recording
Make calling your construction company a positive experience, always, by monitoring and improving the way your staff speak with your clients or suppliers. If your callers have a bad experience on the phone with you, it can be damaging to your reputation. You can also use this feature to listen back to calls to find out important details you need for a project, that your clients have given to you over the phone.
– Call Transfer
Help callers speak to the person they need to, fast, with Call Transfer. With this feature, it’s just one simple press of a button to transfer a call to any other handset in your office! This is a great feature to have if your construction company has offices spread out in multiple locations, as you can transfer a call to any building.
– Mobile Extension
Similar to Call Transfer, this feature will allow you to transfer calls to a mobile phone. Say a client or supplier phones into your office and needs to speak to a contractor, but he’s away on site. With this feature, it’s quick and easy to transfer a call from your office handset to a mobile.
– On-Hold Marketing
Fill those awkward silences while your callers wait on hold by playing them marketing messages. This is a great time to promote your services and give your callers a better understanding of the products and services you provide. Clients that know exactly what you’re about will be more likely to use your services.
– Professional Voicemail
If you can’t answer a call because you’re closed, or away on-site, it’s important that your voicemail message is impressive and helpful – if not it may be causing your callers to hang up and head straight back to Google to call one of your competition. With our Professional Voicemail, your message is personalised to meet the needs of your construction company and we’ll give you a range of famous voice actors to choose from!
How can you get This in Place?
1. Book a Consultation and Demo
You can book your free demo using our online form or by calling us on 02382 146115.
2. Let us Know Your Requirements
We tailor our package around your needs. So let us know how many handsets, lines, plus any extras you need and we’ll create the perfect solution for you.
3. We’ll Present you With Your Options
We have four different plans. They all come with different features and are all different prices. We’ll show these to you and answer any questions you may have.
4. You Decide Which one Works for you
We’ll give you our recommendations, based on the information you give us, to help you choose the best option for your business.
5. Let us Take Care of a Hassle Free Switch-Over
Our expert engineers will take it from here and install your brand new phone system! Your delivery and installation will be booked for a day that suits you. We’ll also train you to make the most of all of the features.