How Your Phone System Can Help You Deliver Great Customer Service

Phone System Customer Service

Have you ever had a bad experience on the phone to a company?

 

Many companies today are focusing less on customer services over the phone and more on internet chats, emails and social media.

 

But, the telephone is still the customer’s preferred method when they’re trying to get a quick answer.

 

Having the right phone system will make providing excellent customer service super simple for you and your staff!

 

In this article, we will go through how the Yo Telecom phone system will help you WOW your customers and deliver an incredible service to your callers.

 

How can our Phone System Help you?

 

Our phone system will help you to improve your levels of customer service in the following ways:

 

Keep Track of Your Missed Calls

There will be times that you won’t be able to take a call. This can be due to your team being busy on the line or, most commonly, when you’re closed.

 

Unless you have a team that sits by the phone 24 hours a day, there will be times where your customers can’t get through to you.

 

What if there was a way to easily keep track of those calls so you can call back and give your callers the answers they need?

 

Introducing Call Logging – a feature of the Yo Telecom phone system that works exactly like the call log on your mobile phone, notifying you as soon as you miss a call.

 

This feature will also display the name and number of existing customers, so you can call back and pleasantly surprise your callers. This shows a great level of service, as you are taking the time to get back to them and not just waiting for them to call you back.

 

Alternatively, with the voicemail to email feature of our phone system, you can have your messages emailed directly to a mobile phone so you can respond instantly.

 

 

Improve how Your Staff Interact with Your Customers

When your customers (or potential new customers) call in, your reception team will be the first impression they get of you and your business. So it’s important that they act in a professional and helpful way.

 

Call Recording is a feature that automatically records all of your calls – both inbound and outbound. By listening to a few of these calls a week (we recommend 10) you can see how your staff are interacting with your customers so you can assess their strengths and weakness.

 

By knowing what areas certain staff members need to improve on, you can offer appropriate training to them.

 

 

Respond to Your Customers Wherever you are

Flexibility is an extremely important thing have in the business world today.

 

If someone calls into your main office wanting to speak to one of these members of staff, instead of having to pass on a message and your customer having to wait for a callback, you can quickly and easily transfer that call to their mobile phone!

 

This helps to reduce your response times so your callers aren’t left waiting around in limbo to hear back from you.

 

 

Stop the Hassle of Your Callers being Passed Around on the Phone

When your customers are calling in with important questions, the last thing they want is to be stuck on hold being passed from person to person. With an Auto Attendant, you can help to sort the traffic of your calls without even picking up the phone.

 

An auto attendant is an automatic answering service that will greet your callers and give them a list of options to choose from. For example:

 

‘Thank you for calling [your business name].

Please Press 1 if you would like to speak to a customer services representative.

Press 2 to speak to a member of our billing and accounts team.

To speak to our sales team, please press 3.

Or for any other enquiries, please hold the line and we will connect you.’

 

By giving your callers the option to choose who they want to speak to, they know they will be talking to someone that can give them the answers they need.

 

 

Summary

By having a phone system that uses the latest technology you will experience a whole range of benefits.

 

By increasing your customer satisfaction levels, your revenue will increase hugely as a result! This is through creating a network of loyal customers that will not only repeatedly use your products and services but will recommend them to everyone.

 

Interested? Drop your details in the form below and we’ll be in touch! 

What is the Best Phone System for Medical Practices?

Phone System Medical Centre

So you’re looking for a new phone system for your medical practice?

 

Maybe because you’re facing one of these problems with your current phone system:

 

– You feel that frequent engaged tones may be leading to frustrated patients.

– You’d like a phone system that links to your practice management software (EMIS) so you can greet patients by their name and save time.

– You would like to monitor and improve the way your staff communicate with patients.

 

If so, there’s hope! Yo Telecom has helped over 450 medical practices successfully overcome these challenges.

 

In this short article, we’ll outline the differences between the Phone Systems that are available to you.

 

What is the Best Phone System for Medical Practices?

 

There are three main types of telephone systems available:

 

– Digital phone systems

– Internet (VOIP – Voice Over Internet Protocol) or cloud based systems

– Hybrid phone systems (the best of both worlds)

 

I’ll briefly introduce the three and give you the lowdown on the pros and cons of each system.

 

Digital Phone Systems for Medical Practices

A digital phone system is a physical telephone system that is located somewhere in your practice.

 

It is a small boxes which is usually mounted on a wall or placed in a cabinet. It connects to your phone lines and all the handsets you have in your building.

 

A benefit of a digital phone system is that it’s very reliable. This system ranks #2 out of the three systems in reliability.

 

However, a disadvantage of a digital phone system is that it is restricted to physical phone lines (digital or analogue phone lines). This means it’s not that future-proof.

 

Internet (VOIP) Phone Systems for Medical Practices

An internet phone system, also known as a VOIP or cloud based phone system, is a virtual phone system which unlike a digital or hybrid system will not be located in your medical practice. Instead, it will be located in a data centre somewhere in the world.

 

A benefit of VOIP systems is that they can save money on call charges.

 

However a disadvantage of VOIP systems is that if your internet connection goes down, or is too slow at certain times of the day you will not be able to use your phones – at all.

 

Hybrid Phone Systems for Medical Practices

The hybrid system is a mixture of a digital phone system and an internet (VOIP) phone system. The system will be located in your practice and offers flexibility with your choice of cordless and fixed handsets.

 

A benefit of a hybrid phone system is that they offer more reliability than both VOIP and digital phone systems. If one type of line fails for you, it can automatically route calls in and out from a backup line.

 

Hybrid phone systems don’t really have any disadvantages. They truly are the best of both worlds.

 

 

The Hybrid Phone System is the Best Phone System for Medical Practices!

As well as being the most reliable phone system you can buy, hybrid phone systems also offer a range of other useful features for medical practices. You can find these listed below:

 

EMIS Integration
Yo Telecom offers the only system in the world that will directly integrate into your EMIS software. This means you will be able to WOW your patients by knowing their name and their details before you’ve answered the phone. This decreases the time calls take and ensures you know exactly who is calling, making it an overall better communication experience for everyone involved! Our system will also let you dial directly from EMIS. Impressive, right?

 

Call Waiting
Rather than patients getting an engaged tone while your team are on the phone, your phone system will automatically greet patients, notify them that you’re busy on the phone and then play them some music or important announcements while they wait for you. This keeps your patients interested and on the line, rather than hanging up and becoming frustrated.

 

Call Recording
Make calling your medical practice a positive experience, always, by improving and monitoring the way your staff speak to your patients. If a caller has a bad experience, it can be damaging to your reputation and your patients may lose trust in you.

With Yo Telecom’s Call Recording you can listen to any call that has been made or received and use it to guide and help staff to improve. It also comes in handy if you ever need to re-listen to information patients give you over the phone.

 

Business Continuity
Business Continuity is a Yo Telecom package feature that ensures communication between your practice and your patients can happen at all times. If your internet fails and your phones cut out, this system allows backup lines to kick in so that patients can still get through to your Medical Practice.

 

Auto Attendant
Auto Attendant is a feature that will allow you to give your patients a message before you have even answered the phone. For example ‘if you are calling to speak to … please press 1’ or ‘if you have a medical emergency please call 999’ – this gives your patients peace of mind and confidence that they will be speaking to the right person.

 

Statistic Wall Board
Easily keep track of your calls using a Statistic Wall Board. See how many calls you have missed, your average phone answering time and loads more useful information. This will save time as you won’t have to bother checking each individuals statistics, they will all be in one place for you to look at. You can also use this to see what areas need to be improved on.

 

Call Transfer
Help callers speak to the person they need to, fast! There’s no need to run around the Medical Practice to pass the phone to a doctor. With the Yo Telecom Hybrid Phone System it’s one simple touch of a button to transfer a call to any other handset (cordless or fixed handset). You can even transfer calls to an outside phone line or mobile if you ever need to – such as a director or managers mobile.

 

Call Logging
Never let an unanswered call turn into a missed opportunity, bad impression, or an upset patient again. You may miss calls when you’re busy on the phone, helping patients, or even closed. With the Yo Telecom Hybrid Phone System, you can easily return your missed calls, so they don’t turn into missed opportunities or frustrated patients.

 

Smart Inbound Call Routing
Impress your callers with fast service by smartly sending inbound calls to a phone or a group of phones. If the person who usually answers calls is already busy on the phone or doesn’t answer quickly enough, the call will automatically be sent through to another phone, or group of phones. Saving your patients time, and keeping them happy.

 

 

What do Medical Practices Say About Yo Telecom Hybrid Phone Systems?

 

 


3 Step Plan to Increase the Success of Your Medical Practice

1. Book a Demo
You can book in for a FREE demo of our phone systems by calling us on 02382 146115 or by clicking the button below:

2. Sign up for the Option that Suits the Needs of Your Medical Practice

One of our specialist consultants will come to your practice and discuss all of your options until we have come up with the perfect solution that meets your requirements.

 

3. Let us Take Care of a Hassle Free Installation & Training

Your delivery and installation date will be booked on a day that suits you.

 

We’ll take care of the whole switch over and will train you to make the most of all of the features on your new phone system!

 

 

Questions?

I hope this has been easy to understand, I’ve purposely kept it as simple as possible.

 

If you’d like to know more about anything discussed in this article please call us on 02382 146115 or email info@yotelecom.co.uk!

6 Ways 21st Century Phone Systems Help Vets Succeed

Phone System Vets

We know that running a vet surgery can be a very stressful job! That’s why we are committed to making things as easy as possible for you.

 

Managing staff, trying to get new clients and making sure you have the right policies and procedures in place, it’s a lot.

 

One thing we have noticed often gets neglected, is communication – which is one of the most crucial things you need to succeed.

 

If you look at any successful organisation, you’ll notice they’re great communicators in one way or another. To guarantee the long-term success of your veterinary surgery, it’s important you make great communication a priority.

 

You’ll be glad to hear that the Yo Telecom vet phone system will help make your communication great and as a result will help you increase the success of your surgery! Here’s how:

 

6 Ways 21st Century Phone Systems Help Vets Succeed

1. See all Missed Calls and Call Them Back – Increasing Bookings and Revenue

You may find yourself missing more than just the odd call here and there. This usually happens due to being busy on the phone, helping clients or because you are closed.

 

Unanswered or missed calls and engaged tones don’t leave the best impressions in a client’s mind. To make matters worse, your clients are now just a Google search away from finding an alternative (your competition) if their phone call is unanswered.

 

If you lose just one client from a missed call, it can equate to potentially thousands of pounds lost over the client’s lifetime.

 

However, there’s hope! There is a way for you to see all of your missed calls as they happen – allowing you to call that client back instantly.

 

Returning missed calls shows your patients a high level of customer service. Not only will they be impressed, but they will also very likely to book an appointment with you!

 

This feature is called call logging. It logs and displays the phone number (and/or names of clients) along with the time and date they’ve called you.

 

It works exactly like the call log on your mobile phone, alerting you of the missed call, so you can take action and turn a potential missed opportunity into a booking.

 

 

 

2. Improve the Communication Skills of Your Reception Team

When a client or potential client calls into your vet surgery, you need to ensure that the quality of your staff’s communication is very high.

 

“High quality communication implies a high level of service.” – Journal of Services Marketing.

 

“70% of people are willing to spend more with a business they believe offers excellent service.” – Survey conducted by American Express.

 

Imagine a client is calling to make an appointment for a check up for his pet dog. The client will be expecting to have his questions answered in a friendly and professional manner. If your receptionist is in control of the call and the client likes what he hears, this will result in the client making the booking for a consultation.

 

If your staff’s communication does not meet or exceed the expectation of the client, (eg. questions not answered correctly, lots of “umming and erring”, or saying “the person you need to speak to isn’t here, can you call back?”) he/she will form an unhelpful impression of your surgery and your potential new client might be tempted to take their custom elsewhere.

 

This is where call recording becomes extremely valuable.

 

It enables you to review any interactions your staff have had with clients. You can then use the recordings as part of staff training to help see what the strengths and weaknesses of your staff are and how you can improve communication.

 

Without call recording, you won’t be able to monitor the strengths and weaknesses of your communication, leaving you stuck in the dark and making it harder to improve.

 

 

 

3. Save Time When Existing Clients Phone with Client Name Display™

You probably use a vet management software like RxWorks or Teleos which contains a database of all your clients.

 

The Yo Telecom phone system has the ability to instantly match your client’s phone number to their record in your software which will display their name before you pick up the phone.

 

This will save you tome by not having to ask for names, or even spellings.

 

Plus it means you can greet your existing clients by their name which shows them an excellent level of service which they will appreciate.

 

 

 

4. Get more Emergency Bookings with a Professional Out-of-Hours Voicemail

A great way to increase your revenue is to start offering emergency appointments to your clients.

 

Clients are willing to spend up to 6 times the normal price for emergency work (Source: Debt.org.)

 

Often with traditional phone systems you won’t find out until it’s too late and your client has found somewhere else.

 

With our Professional Out-of-Hours Voicemail, you can:

 

01. Instantly get all your voicemail messages emailed to you – enabling you to take action right away.

 

02. You can give clients the option to press a button to be connected to the surgery owner, manager or vet for emergency help. The message would look like:

 

“Thanks for calling [your vet surgery name], we are now closed. Our regular opening hours are [insert opening hours]. If you are in need of an emergency appointment, please press 1 now, alternatively leave a message after the tone.”

 

Overall, this keeps clients happy and helps you service more clients!

 

 

5. Promote Services to Clients While They are on Hold

Occasionally, you will need to put clients on hold. It’s best that you keep waiting times to a minimum as it can become frustrating. When your clients are on hold, you should ensure that they don’t have to listen to tedious music or even worse – silence!

 

Over 85% of callers prefer on hold messages over silence. – Cellular Marketing Magazine

 

Hold times are a great opportunity for you to promote and educate clients on the services that your vet surgery offers. People are more likely to show an interest in a product or service if they know what it’s about and its benefits.

 

Yo Telecom’s on hold marketing messages are tailored to the goals of your vet surgery and are expertly scripted to “hit the spot” to get client’s to enquire further.

 

 

6. Say Goodbye to the Dreaded Engaged Tone Once and for all

Traditional analogue lines can only make or receive one call at any given time. So when you’re busy on the phone, your line will be engaged. This means clients will be abruptly cut off by an engaged tone. Leaving them with a poor impression of your vet surgery.

 

Not only is it frustrating for the client, who is often calling to make an appointment, but it’s also frustrating for you as you don’t want to be throwing opportunities in the bin.

 

With the Yo Telecom vet phone system you can choose the right amount of inbound lines available on your main phone number. For smaller surgeries this might be two, but it could be as many as 6+.

 

So instead of your clients hearing engaged tones while you’re busy, they’ll hear a professional message letting them know you’re busy on all your phones and will be with them soon!

 

You can even give patients the option to press one and leave a message if they’d prefer.

 

 

Here’s one of our Veterinary practices explaining how a Yo Telecom phone system has helped increase their success:

 

 

3 Step Plan to Increase the Success of Your Vet Surgery

1. Book a Demo

You can book in for a FREE demo of our phone systems by calling us on 02382 146115 or by clicking the button below:

2. Sign up for the Option that Suits the Needs of Your Vet Surgery

One of our specialist consultants will come to your surgery and discuss all of your options until we have come up with the perfect solution that meets your requirements.

 

3. Let us Take Care of a Hassle Free Installation & Training

Your delivery and installation date will be booked on a day that suits you.

We’ll take care of the whole switch over and will train you to make the most of all of the features on your new phone system!

 

Conclusion

Investing in great communications leads to greater success and happier clients.

 

The combined improvements that are a result of just these 6 points can add hundreds of thousands of pounds to the yearly revenue of a vet surgery. Plus, result in clients that are happier due to simple and helpful communication.

What is the Best WiFi System for Large Offices?

WiFi system for large offices

The number of people who say they can’t live without the internet is growing.

 

Businesses that are based in large offices or big buildings, are using WiFi more than ever. Every year we see an increasing number of people who don’t just want WiFi, but physically couldn’t work without it. WiFi is also becoming increasingly important for visitors to your office or building too. With the rise of laptops, tablets, and mobile devices a solid WiFi network helps keep staff and visitors productive.

 

However, in our experience of helping hundreds of large offices and big buildings, we’ve seen these common issues:

– WiFi stops working in certain parts of the building

– WiFi can be tediously slow at times

 

These two issues can have a number of implications including; a decrease in productivity levels, frustration when people can’t get online, and issues with communication.

 

On the other hand, when it works, WiFi can help by;

– Increasing productivity levels

– Reducing time spent on tasks

– Improving the quality of work

 

Here’s the good news, something can be done about poor WiFi. It will help make your staff and visitors happier, whilst also increasing the success of your business.

 

Let’s find out how!

 

How Does WiFi Work?

WiFi works by using radio waves to wirelessly send data to and from a device, such as a laptop, tablet or mobile phone, to a router that is connected to the internet.

 

The Causes of Most WiFi Problems:

You may experience problems with your WiFi for the following reasons;

– The distance you are from the router

– The power of the signal given out by the WiFi device

– Things getting in the way (like thick walls in your office or building)

Typically, the further away from the router that you are, the worse your WiFi connection will be. If you move too far away, the connection will cut out completely. The average WiFi signal will covers just over 30 meters, about the length of 7 cars parked in a row.

 

With this in mind, imagine you are in the furthest end of your office – does your WiFi reach you there? Probably not.

 

If your router is located at one end of your office, chances are it won’t reach across your whole building. That’s an issue.

On top of this, your building could actually be complicating the issue if you have thick walls. The WiFi waves that travel through your office can be redirected, weakened or even stopped by your walls.

The thicker the walls, the bigger the WiFi-stopping effect is.

 

Getting a WiFi extender or ‘booster’ is normally seen as a quick fix for these problems. However, don’t be fooled – they often don’t work as well as you hope they will.

 

Wireless extenders rarely even work in small buildings let alone in large buildings and offices. If you’ve already tried this you’ll know the connection will drop in and out and be painfully slow.

 

WiFi System for Large Offices

 

How the Yo Telecom WiFi System Works

 

At Yo Telecom, we do things differently. We are the only company that can guarantee WiFi coverage in 100% of your office.

 

Here’s how.

 

We create a structured network of hidden data cables from where your main router is, to strategically located points throughout your building – we call these Wi-Fi Access Points. These WiFi access points send and receive WiFi signals and because they are physically hard wired into your main router, they send out clean data that isn’t deteriorated in any way.

One of our professional engineers will then ensure that the signal given out by each device overlaps and that it is all on one WiFi network.

 

This means you can walk around your building with your smartphone, tablet or laptop and it will automatically connect to the access point with the best connection.

The result of having a Yo Telecom professional WiFi system is having the best WiFi that reaches every area of your office or building. Meaning you, your staff and visitors can browse happily with no annoying interruptions making it a great WiFi system for large offices.

 

 

Why Choose A Yo Telecom WiFi System for Large Offices:

 

Now you know how it works, let’s look at some of the features you can benefit from by having a Yo Telecom WiFi system;

 

 

100% WiFi Coverage Guaranteed Across Your Entire Office

Having a Yo Telecom WiFi system means you will get full coverage WiFi throughout your whole office. Meaning no matter where you in the building you’ll have connection with no disruptions!

 

Prioritise Traffic

Without getting into complexities, you can give your staff priority over other people in your network, for example visitors.

Say you have a visitor in your office who is there for meeting and he needs to download a presentation, but your staff are also trying to access work online. In a split second your staff member will get their information first.

In a nutshell, your staff’s work will not be slowed down or compromised because of other users being connected to your internet.

 

Up to 4 Network Names

This feature will go hand in hand with prioritising traffic. You can have a separate network name for your staff and for visitors, so that everyone knows which network to connect to! For example, you could have;

[your company name] staff WiFi

[your company] guest WiFi

This also ensures that visitors can not access information on the staff WiFi network.

 

Business Grade Security (Firewall)

A firewall is a security system that will prevent unauthorized access to or from a private network. This is important in businesses as often you will have databases that contain confidential information. A firewall will protect this information from hackers so it doesn’t fall into the wrong hands.

 

So, there we have it, 4 reasons to choose a Yo Telecom Wifi System for Large Offices. From a full coverage guarantee to prioritising your traffic, a Yo WiFi solution is a full WiFi solution.

 

 

3 Step Plan to Increase the Success of Your Business
1. Book a Demo

You can book in for a FREE demo of our phone systems by calling us on 02382 146115 or by clicking the button below;

 

2. Sign up for the Option that Suits the Needs of Your Business

One of our specialist consultants will come to your office and discuss all of your options until we have come up with the perfect solution that meets your requirements.

3. Let us Take Care of a Hassle Free Installation & Training

Your delivery and installation date will be booked on a day that suits you.

We’ll take care of the whole switch over and will train you to make the most of all of the features on your new WiFi system!

What is the Best Phone System for Vets?

Phone System for Vets

So, you’re looking for a new phone system for your veterinary surgery…

 

Maybe because you’re facing one of these problems with your current phone system:

 

– You feel that frequent engaged tones may be leading to frustrated clients and a loss in revenue.

– You’d like a phone system that links to your vet management software (like RxWorks, or Teleos) so you can greet customers by their name and save time.

– You feel that enquiries may not always be dealt with in the best way so you would like to monitor and improve the way your staff communicate with clients.

 

If so, there’s hope!

 

Yo Telecom has helped hundreds of vets successfully overcome these challenges.

In this short article, we’ll outline the differences between the phone systems that are available.

What is the Best Phone System for Vets?

There are three main types of telephone systems available:

  • Digital phone systems Internet phone systems
  • Internet (VOIP – Voice Over Internet Protocol) or could based systems
  • Hybrid phone systems (the best of both worlds)

I’ll briefly introduce the three and give you the lowdown on the pros and cons of each system.

 

Digital Phone Systems For Vets

A digital phone system is a physical telephone system that is located somewhere in your surgery. They are small boxes which are usually mounted on a wall or placed in a cabinet. They connect to your phone lines and all the handsets you have in your building.

A benefit of a digital phone system is that it’s very reliable. This system ranks #2 out of the three systems in reliability.

However, a disadvantage of a digital phone system is that it is restricted to physical phone lines (digital or analogue phone lines). This means it’s not that future-proof.

 

Internet (VOIP) Phone Systems for Vets

An internet phone system, also known as a VOIP or cloud based phone system, is a virtual phone system, which unlike a digital or hybrid system will not be located in your vet surgery. Instead, it will be located in a data centre somewhere in the world.

A benefit of VOIP systems is that they can save money on call charges.

However a disadvantage of VOIP systems is that if your internet connection goes down, or is too slow at certain times of the day you will not be able to use your phones – at all.

 

Hybrid Phone Systems for Vets

The hybrid system is a mixture of a digital phone system and an internet (VOIP) phone system. The system will be located in your surgery and offers flexibility with your choice of cordless and fixed handsets.

A benefit of a hybrid phone system is that they offer more reliability than both VOIP and digital phone systems. If one type of line fails for you, it can automatically route calls in and out from a backup line.

Hybrid phone systems don’t really have any disadvantages. They truly are the best of both worlds.

 

The Hybrid Phone System is the Best Phone System for Vets

As well as being the most reliable phone system you can buy, hybrid phone systems also offer a range of other useful features for vets. You can find these listed below:

 

Vet Management System Integration
Yo Telecom offers the only system in the world that can integrate with the contacts stored in your vet management software! For example, Teslos or RxWorks. This means you will be able to WOW your clients by knowing their name and their details before you’ve answered the phone. This decreases the time calls take and ensures you know exactly who is calling before you even pick up the phone.

 

Call Logging
Never let an unanswered call turn into a missed opportunity, bad impression, or an upset client again. You may miss calls when you’re busy on the phone, helping clients face to face or even when you’re closed. With the Yo Telecom hybrid phone system, you’ll get an instant notification of the missed call so you can easily return your missed calls, so they don’t turn into missed opportunities or frustrated clients.

 

Call Waiting
Rather than clients getting an engaged tone while your team are on the phone your phone system will automatically greet clients, notify them that you’re busy and then play them some music or important announcements while they wait for you. This keeps your clients interested and on the line, rather than hanging up and becoming frustrated.

 

Call Recording
Make calling your vet surgery a positive experience, always, by improving and monitoring the way your staff speak to your clients.

If a caller has a bad experience, it can be damaging to your reputation and your clients may lose trust in you. With Yo Telecom’s call recording you can listen to any call that has been made or received and use it to guide and help staff to improve.

It also comes in handy if you ever need to re-listen to information clients give you over the phone.

 

Call Transfer
Help callers speak to the person they need to, fast! There’s no need to run around the surgery to pass the phone to someone. With the Yo Telecom hybrid phone system, it’s one simple touch of a button to transfer a call to any other handset (cordless or fixed handset). You can even transfer calls to an outside phone line or mobile if you ever need to – such as a director or managers mobile.

 

Auto Attendant
Auto Attendant is a feature that will allow you to give your clients a message before you have even answered the phone. For example ‘if you are calling to speak to make a general enquiry please press 1. If you would like to speak to the manager please press 2…’ – this gives your clients peace of mind and confidence that they will be speaking to the right person, without having to redial or be transferred.

 

Business Continuity
This is a Yo Telecom Hybrid phone system feature that ensures communication between your surgery and your clients can happen at all times. If your internet fails and your phones cut out, this system allows backup lines to kick in so that clients can still get through to your vet surgery.

 

Up Next: What Is The Best Phone System For Small Businesses In 2020?

 

3 Step Plan to Increase the Success of Your Vet Surgery

1. Book a Demo
You can book in for a FREE demo of our phone systems by calling us on 02382 146115 or by clicking the button below:

 

2. Sign up for the Option that Suits the Needs of Your Vet Surgery
One of our specialist consultants will come to your surgery and discuss all of your options until we have come up with the perfect solution that meets your requirements.

3. Let us Take Care of a Hassle Free Installation & Training
Your delivery and installation date will be booked on a day that suits you.

We’ll take care of the whole switch over and will train you to make the most of all of the features on your new phone system!

The Best Tech Products of 2019

Best tech products 2019

2019 has been a great year for the tech industry with so many new releases. Before the year comes to an end we thought we would give you a rundown on our favourite tech products that came out this year! 

Let’s get started…

Apple Ipad (2019) 7th Gen

This year Apple gave their entry-level iPad a re-vamp. What’s new? A bigger 10.2 inch screen and 3GB of RAM. 

This iPad also comes with smart keyboard compatibility, making this iPad a much more capable laptop replacement than previous versions. 

What makes this iPad one of 2019s best tech products is its affordability. This is Apple’s most reasonably priced iPad to date. While the processor may not be as good ad the iPad Pro and the screen may not be as nice as the iPad Air, you won’t feel at a disadvantage with this iPad. You still have access to an amazing selection of apps and battery life that lasts all day. 

If you already have an iPad that is in good working order, we’re not saying you should scrap it and invest in this version, but if you’re in the market for a new iPad or tablet – this is a great choice for you that won’t break the bank! 

SanDisk Extreme Portable SSD

This is one of the best external SSDs you can buy. Not only can you get storage of up to 2TBs but the device is pocket-sized and super durable.

This SSD is great for those people who are on the go! Simply pop it in your pocket and take it with you wherever you need to work.

We have recently purchased a SanDisk Extreme Portable for our

Marketing Department to store video footage on and they couldn’t be more happy with it.

With the SanDisk Extreme Portable you get lots of storage, in a compact and portable size, at a great price point.

Apple iPhone 11 Pro

If you were to take a quick look at the iPhone 11 Pro it wouldn’t look too different to the iPhone X and if we’re being honest, not that much has changed. 

What makes this generation of iPhone different, and what’s bagged it a spot on this list, is the new and improved camera. Unless you’ve been living under a rock, you’ll have heard about how amazing the new camera is, so we’ll keep this brief for you. 

If you haven’t heard about the new triple lens camera, all you need to know is it includes an ultra-wide angle camera (great for landscapes and large group photos). As well as a dark mode which is great for taking photos in dimly lit settings. This allows you to take amazing and professional-looking photos using only your phone. 

With the release of this new phone, Apple also introduced a new colour scheme – Midnight Green. As you can imagine this has proved to be very popular. 

Overall this phone includes all the standard Apple features we all love as well as longer battery life and one of the best mobile phone cameras on the market. What more could you want?

DJI Mavic 2 Pro Drone

If you’re looking for a drone any DJI drone will be a good choice. They have a great product range with different models at different prices. 

What makes the DJI Mavic Pro 2 our top pick is it’s compact and foldable design, obstacle avoidance sensors and it’s ability to record and capture great quality video (in 4K). 

There’s not much more we can say other than it’s a really great drone. It’s extremely user-friendly and has great battery life. 

If you’re looking into buying a drone, you won’t be disappointed with this one. 

You can check out our youtube channel to see a DJI Mavic Drone in action, it’s our videographers choice for getting amazing aerial shots.

DJI Osmo Action

Sticking in the DJI family, the GoPro has some serious competition with the Osmo Action camera stepping onto the scene.

It basically matches the ProGro featurewise and is a great choice for those thrill-seekers who want to capture every exciting moment on camera. 

If you’re into outdoor activities and extreme sport, the Osmo Action is the choice for you. Not only does this little camera have steady image stabilisation, the ability to record in 4K and is waterproof up to 11 metres without a case but it’s also cheaper than a GoPro with the same spec. The Osmo Action also fits perfectly into all of the GoPro accessories. 

AirPods Pro

2019 was the year we all decided that we don’t want wires on our headphones. While there have been many different versions from many different companies, if you’re going to go wireless in our opinion it has to be AirPods.

In October, Apple gave us a new and improved version of AirPods – AirPods Pro. These headphones boast better sound quality, a new design for a better fit and a noise-cancelling feature. 

Where normal AirPods are one size fits all, the AirPods Pro have 3 interchangeable silicone ear tips, making them more comfortable to wear and allows them to stay in when using them to exercise. 

The battery life is not as good as that on regular AirPods, however this is due to the noise-cancelling feature. A little less battery seems a fair price for noise cancellation so we can’t complain too much. 

NEC Univerge ST500 Smart Mobile Extension

Although this app came out towards the later half of 2018, big improvements have been made to the software since and this is what has helped it to become a big hit in 2019. 

With the working world becoming more and more remote, less people are fixed to a desk and more people are working on the go. 

The NEC 500 App allows you to use your business phone system from your mobile phone. 

All you need to do is connect your phone or tablet to WiFi (or you can use 3G/4G) and you have access your business contacts, as well as the ability to make calls using your business number to prevent sharing your personal number with customers.

This app has changed the collaboration game, making it super simple for remote workers to communicate from anywhere. 

We started offering this app to our customers in 2019 and they seem to love it. If you want to improve communication at your business, give us a call on 02381 103195. We’ll talk through the needs of your business to find a solution that suits you!

Apple Watch Series 5

Admittedly not much has changed from the Apple Watch Series 4, the Series 5 is essentially an upgraded version of one of the best smartwatches you can buy. So it must be pretty good, right? 

It hasn’t increased in price, being launched at the same price as the Apple Watch 4. So you’re getting updated technology and software for a reasonable price. 

However, what really sets the Apple Watch Series 5 apart is it’s new ‘always-on’ feature. Instead of having to raise your wrist or tap the screen to check the time, the screen stays on and constantly displays your chosen watch face. 

This series of Apple Watch also comes with 32GB of storage (great for those who like to listen to music or podcasts on the go). Speaking of being on the go, the Series 5 has some new and improved navigation features. The maps app has been updated to include a compass, allowing you to find your way around quickly and easily. 

If you’re looking for a smartwatch, there isn’t really any competition. 

Amazon Echo Show 5

What’s great about the Amazon Echo Show 5 is that it fits basically anywhere you would need to put it, from kitchen tops to bedside tables.

The Echo Show 5 comes with the same old Alexa smart assistant, allowing you to get quick answers to your questions simply by shouting ‘ALEXA…’. What makes it different to the Echo Speaker? it’s 5 inch smart display that can be used to watch videos through an internet browser, look through photos and much more. 

What makes this Amazon Echo so great is it’s cheap price, smaller size and ability to display videos. 

 

We hope you enjoyed our list of the best tech products of 2019! Stay tuned for our next blog.

Is your Phone System Ready for Christmas?

is your phone system ready for Christmas?

Everyone’s favourite time of year is nearly here!

Christmas can be the most important time of year that customers need to contact you so before all the festivities begin, you need to make sure your communications are in good working order and you need to ask yourself some important questions: 

 

Will your Opening Hours be Changing?

 

It’s more than likely that your hours of operation will change slightly during the Christmas period, due to having time off and public holidays. It’s important that you make your customers aware of these changes! 

The last thing you want is your customers ringing and ringing and not getting through to anyone because they don’t know you’re closed! 

A simple message added to your phone system will take care of this problem. If you are in the medical profession, we suggest adding the details of emergency care so that your patients know where they can get help when you are closed (eg. call 111 or add your on-call number). 

 

Have you Updated your Voicemail Message?

 

Just as you need to update your opening hours, your voicemail message will need to be updated too. 

If a customer (or new enquiry) calls in and is greeted by an out of date voicemail it won’t leave the best impression in their mind. 

This is also the perfect time to wish your customers a Merry Christmas and a Happy New Year! 

With Yo Telecom it’s quick and simple to update your voicemail messages. Simply let us know the changes you’d like to make and we’ll take care of the rest for you! 

Not only does something so simple as changing your messaging show a great level of care and service to your customers but will also help to eliminate lots of stress when you return to work in the new year! 

 

Do you Have any Seasonal Offers you Need to Promote? 

 

Switch-up your on-hold messaging with your festive deals! Callers are a captive audience so there’s no better time to advertise any offers you may have on during the Christmas period! 

If you need a hand with your on-hold marketing scripts, just let us know and we’ll get something drafted for you. 

 

Will you (or your Team) be Taking Time off? 

 

Christmas time is all about giving and you want to make sure you give your team enough time off. If you’re worried about missing calls during this time, don’t worry – we’ve got you covered! 

Not only will our Call Logging feature track all of your calls, so you can return them when you’re back in the office, but our voicemail to email feature will capture all of your messages and email them directly to your mobile phone. This allows you to respond to enquiries as and when you can during your time off and means you won’t miss out on important opportunities. 

We call also divert the calls from your business phone system to your mobile phone during times where there are less team members in to cover the phones!

 

What Happens When Christmas is Over?

 

With the right phone system, everything can be changed back to normal in a matter of moments and you can carry on with business just like before – allowing an efficient and productive start to the new year! 

 

If you’re still struggling along with an old phone system, with limited features, make it your new years resolution to improve your communications! 

Call Yo Telecom today and we can talk through your business’ needs, so you can WOW your customers in 2020. 

Alternatively, you can speak to one of our expert consultants via our live webchat to get your questions answered instantly. 

If you’d like to get the ball rolling, you can book a demo by clicking the button below:

 

Up Next: What Is The Best Phone System For Small Businesses In 2020?

How Technology has Changed the way we Communicate

How has technology changed the way we communicate

If we think back 30 or even 10 years ago, things have changed significantly – the way we communicate included in this!

 

It’s hard to think that communication hasn’t always been an instant process. If we send a message today, it goes straight to the receivers inbox in a matter of moments, but even something as simple as leaving a voicemail message has not always been so easy.

 

What started with telegraphs and letters was revolutionised by landline phones, giving everyone personal access to make phone calls. Now there is another revolution in the communications world, we’re moving from landline phones to VOIP (internet based) phone systems and mobile phones.

 

Thanks to the ease and accessibility of all the new channels that are available to us, great communication has never been so easy, in general life and for your business!

 

But what are these changes? Let’s take a look…

 

Instant Communication via Webchat

In a world where consumers want answers (and they want them now) having a webchat will be a huge benefit to your business.

 

Although this is not the most personal way of communicating with your customers, it offers a great way for them to get their enquiry answered instantly.

 

Say a potential new customer is browsing on your website and they want to know how quickly something can be delivered. Instead of taking the time to call in to ask this question, they can stay on your site and simply send a message on the webchat.

 

With a webchat you can set up automations so when people ask simple questions, like the one above, an automatic response will be sent. This helps to make communication so much easier (whilst improving your response times) and will give your team time to work on other tasks they might not otherwise have been able to do if they were busy on the phone.

 

Show You’re More than just a Business by using Social Media

Social media has provided a great way to interact with your customers on a more personal level.

 

Not only can you instantly post updates to let your customers know any new information (such as new products or special offers), but you can communicate with them in the comments section.

 

Social media tends to be a less corporate outlet so offers a great way to build on your customer relationships. Rather than sending out mass, impersonal emails or reading from a script on the phone you can add a bit of humanity and have a bit of fun with your customers.

 

Here at Yo Telecom, we like to use our social media accounts as a way of showing what our culture is like so our customers don’t just know us as a business but as people too.

 

Communicate from Anywhere with Remote Access

With the working world becoming more flexible, a lot of employees are working from home or away from the main office. 10 years ago it may have been hard for these employees to stay connected to everyone, but today it’s never been easier.

 

Your employees no longer have to use their own personal mobile phones to stay in touch with the office. We now have access to business mobiles for quick and easy communication.

 

As well as this, with more advanced technology for business phone systems, you can now use this to connect with your remote workforce. All it takes is a mobile phone app for your remote team to have access to your offices’ phone system.

 

Quick and Easy Collaboration

Things such as Google Docs have made it so easy for multiple employees to work on the same piece of work – and what’s better is that you don’t even need to be in the same room.

 

Incredible Training Opportunities

Thanks to technology we now have access to a whole range of new tools for training. What used to take a whole 3 day training course can now be learnt in a 2 hour video.

 

And thanks to phone system features like call recording you can listen to any call that has been made and received at your business. By doing this you can see the strengths and weaknesses of your team and coach them to become expert communicators on the phone!

 

Want to Change the way your Business Communicates?

Get in touch with us today to discuss how we can help you change the way you communicate. Our mission is to help businesses increase their success by providing state of the art phone and WiFi systems!

 

You can call us on 02381 103195 to speak to one of our expert consultants. We’ll go through the needs of your business to find a solution that really suits you.

The Benefits of Business Mobile Phones

The benefits of business mobile phones

Businesses are not just restricted to 9 – 5 office hours anymore. Due to this, business mobile phones are becoming a very important piece of business communications equipment. 

In this modern business world, your team shouldn’t just be restricted to working at their desk with a desk phone. Give them flexibility with a dedicated business mobile phone.

How is a Business Mobile Contract Different to a Standard Contract?

A business mobile contract will work in a similar way to your personal mobile contract, however, tariffs are more tailored towards the needs of businesses (for example, free calls and higher data allowances) and are at competitive prices. 

While you could just let your team use their personal mobile phones to save on costs, you run the risk of this becoming a distraction as they will be able to receive their personal messages and calls. 

With dedicated business mobile phones, your team will be able to experience great flexibility with no distractions. 

Not only are business mobiles great for increasing flexibility but they will also help improve the communication of your business in the following ways: 

Work Remotely

This is the most obvious benefit of having business mobiles. Your team will be able to work remotely while still having a connection to your main office. 

Email on the go

With a dedicated business mobile, your team are free to reply to emails no matter where they are. 

Plus, with a Yo Telecom business phone system, you can have your voicemails from your main business phone system emailed directly to your mobile so you never miss out on any messages. 

Not only will this maximise productivity but it will also improve enquiry response times. 

App Accessibility

You can miss a lot of calls when you’re out for lunch or just out of the office. Yo Telecom offers an app that links your main business phone system to your mobile so you can make and take calls (from your business phone number) wherever you are. 

This will allow you to never miss a call so you can respond to enquiries at any time. Plus you don’t have to worry about customers knowing your personal number. 

Better Time Management

Business mobiles can also help your team to organise their time better by having access to their calendar on the go so they can manage appointments, deadlines and meetings, as well as being able to set reminder alerts. 

When your team are more organised they can work to a higher standard. 

Overall business mobiles help to streamline your communication, making it easy for your customers to get through to you. 

Why Choose Yo Telecom for your Business Mobiles?

We’re proud to be partnered with some of the UK’s best mobile network providers to bring you the best business mobile tariffs at competitive prices. 

Our business mobiles also work seamlessly with our business phone systems to ensure your business has exceptional communication. 

Want to Know More?

If you would like to know more about our business mobile contracts (or our business phone systems) call us today on 02381 103195. 

Alternatively, you can chat to one of our expert consultants via our live webchat to get your questions answered instantly!

The BT Switch Off – What’s New in 2019?

the bt switch off 2019

Businesses are now just one year away from not being able to purchase PSTN and ISDN solutions from BT. 

 

That’s right, in 2020 BT will be starting their phase-out of traditional phone systems for businesses. This is in preparation for their big switch off in 2025. This means if you’re looking to purchase a new PSTN or ISDN system, you will no longer be able to do so. 

 

You may be familiar with this information from our previous blog about the BT switch off. If this is all new to you, you can read our blog by clicking here to shed some light on the situation. 

 

One year on from our previous blog, what’s changed and what can you now expect to happen from the BT switch off?

 

Let’s begin!

 

What we Already Know

We know from last time that BT has announced they will be shutting off their traditional PSTN and ISDN phone lines for business users in 2025. 

 

There have been no updates to this statement and the switch off is still planned to go ahead on schedule. 

 

To clear up any confusions you may have, you will still be able to purchase a landline from BT for your home but you will no longer be able to purchase a traditional landline phone system as part of a business package. 

 

Instead BT will be pushing their business customers towards VOIP solutions.

 

To help make sense of all these abbreviations you can read our guide to tricky telecoms acronyms by clicking here

 

What’s Changed?

It’s now 2019 which means we’re getting closer and closer to the switch off. We’re now just 6 years away and, as of 2020, BT will stop offering PSTN and ISDN as a business solution.

 

How will this Affect your Business?

Over 2 million business users will be affected by this change. If you’re still using a landline phone at your business, you will be most affected by this change. 

If your contract with BT is set to end in 2020 you will not be able to renew your current ISDN/PSTN contract, you will either have to swap to a VOIP contract with BT or find a new provider. 

However as there has been no new technology made for traditional lines for quite some time, it’s likely that most other providers will start ceasing their use of these lines too. 

 

What are your Options?

If you haven’t started already, the best thing for your business is to start looking at alternative solutions. 

 

There are 3 main alternatives: 

– A hosted phone system 

– A VOIP phone system 

– A hybrid phone system 

 

Each of these systems uses the internet to route your calls in one way or another, making them a lot more futureproof.

 

Which System is the Right Choice for your Business?

If you are unsure which type of system will benefit your business after the BT switch off, you can call us on 02381 103195. 

 

We’ll go through the needs of your business and help you to find a business telephony package to suit you. 

 

You can also chat with one of our expert consultants via our live chat to get your questions answered instantly.