Headsets are one of the latest crazes in the business world. Whether you own a call centre, recruitment company, hotel, office or any business that has a busy reception team – headsets could be the key to increasing your success. Phone systems with headset connectivity can offer a range of benefits to your business. In this article, we will go through the four main reasons you should consider updating your current phone system to a phone system with headset connectivity.
4 Ways A Phone System With Headset Connectivity Can Help Your Business
1. Increase Flexibility
Having a phone system with wireless headset connectivity will allow your staff to answer calls from anywhere in your building, meaning they do not always have to be at their desks to answer calls. Let’s say one of your team steps away from their desk to put something in the bin or to get something from the printer and in this time frame, the phone rings. This call could easily go unnoticed and could be a valuable enquiry. By using headsets, that staff member can hear the call and pick it up while they’re moving around the office. Impressive, right? This will help to decrease the number of voicemails and missed calls coming into your business, meaning happier clients who get their queries answered immediately.
2. Improve Productivity of Staff
If your staff don’t always have one arm holding the phone, they can have both their hands free to use while they talk to your clients on the phone. This means they can take notes, or make important changes to accounts, while they still have the caller on the line so they don’t have to quickly scribble down the information. This minimizes the number of mistakes made as they can double-check the information with the caller and it saves them the time of not having to do that task later.
3. Better Call Quality
Having your employees use headsets can also help to improve the quality of your calls. If you’re holding the phone in your hand for a long time, it can often get uncomfortable and often you’ll need to change hands or adjust how you’re sitting. All of these things can have an impact on the quality of the call as it can cause a lot of disruption – and you may miss out on information if you take the phone away from your ear. By using a headset the mouthpiece stays in exactly the same place at all times, meaning the sound and volume of your voice stays the same. Plus you don’t ever have to worry about dropping the phone ever again.
4. Employee Morale
Most importantly, it will help to make your staff happier. Having your employees use wireless headsets is good for their mental well being as it gives them the freedom to move around rather than sitting and staring at the same four walls all day every day. This will help to give them a more positive mindset as they know they don’t have to be tied down to a desk. In turn, this will benefit their physical health as they can be active and move around which eliminates the backache and bad posture that can be associated with sitting down for long periods of time.
Is a Phone System with Headset Connectivity Right for Your Business?
If you own a business where your staff spend a lot of time on the phone or need the ability to move around, then the answer is yes! For the reasons outlined above, introducing headsets into your business will drastically help to improve your communication and increase the success of your business. If you would like to learn more about our business phone systems with wireless headset connectivity, you can call us on 02382 146115.
