So, you’re looking for a new phone system for your veterinary surgery…
Maybe because you’re facing one of these problems with your current phone system:
– You feel that frequent engaged tones may be leading to frustrated clients and a loss in revenue.
– You’d like a phone system that links to your vet management software (like RxWorks, or Teleos) so you can greet customers by their name and save time.
– You feel that enquiries may not always be dealt with in the best way so you would like to monitor and improve the way your staff communicate with clients.
If so, there’s hope!
Yo Telecom has helped hundreds of vets successfully overcome these challenges.
In this short article, we’ll outline the differences between the phone systems that are available.
What is the Best Phone System for Vets?
There are three main types of telephone systems available:
- Digital phone systems Internet phone systems
- Internet (VOIP – Voice Over Internet Protocol) or could based systems
- Hybrid phone systems (the best of both worlds)
I’ll briefly introduce the three and give you the lowdown on the pros and cons of each system.
Digital Phone Systems For Vets
A digital phone system is a physical telephone system that is located somewhere in your surgery. They are small boxes which are usually mounted on a wall or placed in a cabinet. They connect to your phone lines and all the handsets you have in your building.
A benefit of a digital phone system is that it’s very reliable. This system ranks #2 out of the three systems in reliability.
However, a disadvantage of a digital phone system is that it is restricted to physical phone lines (digital or analogue phone lines). This means it’s not that future-proof.
Internet (VOIP) Phone Systems for Vets
An internet phone system, also known as a VOIP or cloud based phone system, is a virtual phone system, which unlike a digital or hybrid system will not be located in your vet surgery. Instead, it will be located in a data centre somewhere in the world.
A benefit of VOIP systems is that they can save money on call charges.
However a disadvantage of VOIP systems is that if your internet connection goes down, or is too slow at certain times of the day you will not be able to use your phones – at all.
Hybrid Phone Systems for Vets
The hybrid system is a mixture of a digital phone system and an internet (VOIP) phone system. The system will be located in your surgery and offers flexibility with your choice of cordless and fixed handsets.
A benefit of a hybrid phone system is that they offer more reliability than both VOIP and digital phone systems. If one type of line fails for you, it can automatically route calls in and out from a backup line.
Hybrid phone systems don’t really have any disadvantages. They truly are the best of both worlds.
The Hybrid Phone System is the Best Phone System for Vets
As well as being the most reliable phone system you can buy, hybrid phone systems also offer a range of other useful features for vets. You can find these listed below:
Vet Management System Integration
Yo Telecom offers the only system in the world that can integrate with the contacts stored in your vet management software! For example, Teslos or RxWorks. This means you will be able to WOW your clients by knowing their name and their details before you’ve answered the phone. This decreases the time calls take and ensures you know exactly who is calling before you even pick up the phone.
Never let an unanswered call turn into a missed opportunity, bad impression, or an upset client again. You may miss calls when you’re busy on the phone, helping clients face to face or even when you’re closed. With the Yo Telecom hybrid phone system, you’ll get an instant notification of the missed call so you can easily return your missed calls, so they don’t turn into missed opportunities or frustrated clients.
Rather than clients getting an engaged tone while your team are on the phone your phone system will automatically greet clients, notify them that you’re busy and then play them some music or important announcements while they wait for you. This keeps your clients interested and on the line, rather than hanging up and becoming frustrated.
Make calling your vet surgery a positive experience, always, by improving and monitoring the way your staff speak to your clients.
If a caller has a bad experience, it can be damaging to your reputation and your clients may lose trust in you. With Yo Telecom’s call recording you can listen to any call that has been made or received and use it to guide and help staff to improve.
It also comes in handy if you ever need to re-listen to information clients give you over the phone.
Help callers speak to the person they need to, fast! There’s no need to run around the surgery to pass the phone to someone. With the Yo Telecom hybrid phone system, it’s one simple touch of a button to transfer a call to any other handset (cordless or fixed handset). You can even transfer calls to an outside phone line or mobile if you ever need to – such as a director or managers mobile.
Auto Attendant is a feature that will allow you to give your clients a message before you have even answered the phone. For example ‘if you are calling to speak to make a general enquiry please press 1. If you would like to speak to the manager please press 2…’ – this gives your clients peace of mind and confidence that they will be speaking to the right person, without having to redial or be transferred.
This is a Yo Telecom Hybrid phone system feature that ensures communication between your surgery and your clients can happen at all times. If your internet fails and your phones cut out, this system allows backup lines to kick in so that clients can still get through to your vet surgery.
3 Step Plan to Increase the Success of Your Vet Surgery
1. Book a Demo
You can book in for a FREE demo of our phone systems by calling us on 02382 146115 or by clicking the button below:
2. Sign up for the Option that Suits the Needs of Your Vet Surgery
One of our specialist consultants will come to your surgery and discuss all of your options until we have come up with the perfect solution that meets your requirements.
3. Let us Take Care of a Hassle Free Installation & Training
Your delivery and installation date will be booked on a day that suits you.
We’ll take care of the whole switch over and will train you to make the most of all of the features on your new phone system!