The number of people who say they couldn't live without the internet is growing.
Businesses, like your hotel, are also using WiFi more than ever. Every year we see an increasing amount of guests that don’t just want WiFi, but expect it.
WiFi is also becoming increasingly important for hotel staff too. With the increasing trend of tablets, laptops and mobiles, staff may need to access online booking systems or communicate through emails.
They need the freedom to do this wherever they are in your hotel. Rather than being tied down to their desk because the WiFi doesn't reach everywhere.
In our experience of helping hundreds of hotels, we’ve seen these common issues:
- WiFi stops working in certain parts of the building
- WiFi is tediously slow
These two issues can have a number of implications including; unproductive staff, frustrated guests and it can generally make it harder to keep guests happy throughout their stay.
On the other hand, when WiFi works, it can help by;
- Keeping guests happy while they're staying at your hotel.
- Getting more bookings in your hotel because you offer fast WiFi in all rooms.
- Get guests coming back to your hotel because they remember your awesome WiFi.
- Get better rankings on TripAdvisor, Google Reviews and other online review sites.
- Make staff more productive and give them freedom to work from anywhere in your hotel.
Here’s the good news, something can be done about poor WiFi and it will help you make your customers happier, while increasing the success of your hotel.
Let's find out how!
How Does WiFi Work?
First let’s start with the basics.
Ok so we all know what WiFi is, but how does it actually work?
WiFi works by using radio waves to wirelessly send data to and from a device, such as a laptop, tablet or mobile phone, to a router that is connected to the internet. You can see this in the diagram below!
The Cause of Most WiFi Problems:
You may experience problems with your WiFi for the following reasons;
- The distance you are from the router
- The power of the signal given out by the WiFi device
- Things getting in the way (like thick walls in your hotel)
The further away from the router you are, typically the worse your WiFi connection will be and if you move too far away, the connection will cut out completely. The average WiFi signal will cover is just over 30 meters (about the length of 7 cars parked in a row).
With this in mind, imagine you are in the furthest end of your hotel - does your WiFi reach you there? Probably not. If your router is in your main office, chances are it won’t reach across your whole building. That’s an issue.
On top of this, your building could actually be complicating the issue, if you have thick walls.
The WiFi waves that travel through your hotel can be redirected, weakened or even stopped by your walls. The thicker the walls, the bigger the WiFi-stopping effect is. You can see this below.
Getting a WiFi extender or ‘booster’ is normally seen as a quick fix for these problems. However, don’t be fooled - they often don’t work as well as you hope they will.
Wireless extenders rarely work in small buildings let alone in large buildings, like your hotel. If you’ve already tried this you'll know the connection will drop in and out and be painfully slow.
How the Yo Telecom WiFi System Works:
At Yo Telecom, we do things differently.
We are the only company that can guarantee WiFi coverage in 100% of your hotel. Here’s how.
We create a structured network of hidden data cables from where your main router is, to strategically located points throughout your hotel - we call these WiFi Access Points.
These WiFi access points send and receive WiFi signals and because they are physically hard wired into your main router, they send out clean data that isn't deteriorated in any way.
One of our professional engineers will then ensure that the signal given out by each device overlaps and that it is all on one WiFi network. So you can walk around your hotel with your smartphone, tablet or laptop and it will automatically connect to the access point with the best connection.
The result of having a Yo Telecom professional WiFi system is having the best WiFi that reaches every room in your entire hotel. Meaning you, your staff and guests can browse happily with no annoying interruptions!
Why Choose Yo Telecom For Your Hotel’s WiFi?
Now you know how it works, let’s look at some of the features you can benefit from by having a Yo Telecom WiFi system;
Both your staff and guests will benefit from having full building WiFi throughout your hotel. The nightmare of guests connecting to WiFi in reception and then complaining that it doesn’t work in their room will be no more! Every room gets the same connection, making very happy guests.
This feature means that guests will need to sign in with information such as a mobile number, email address or even their birthday to use the WiFi. Having this information will let you tailor email marketing campaigns specifically for the guest. For example, ‘20% off of your next stay’ or ‘free meal in our hotel restaurant when you book for your birthday’. This will encourage the guest to return to your hotel and they may even spread the word of your generosity and encourage their friends to stay at your hotel too.
Without getting into complexities, you can give your staff priority over other people in your network, for example guests.
So if a member of staff needs to access your booking system online, but you have a guest who is also checking their Facebook at the same time, in a split second your staff member will get their information first.
In a nutshell, your staff’s work will not be slowed down or compromised because of other users being connected to your internet.
This feature will go hand in hand with prioritising traffic. You can have a separate network name for your staff and for your guests, so that everyone knows which network to connect to! For example, you could have;
[your hotel name] staff WiFi
[your hotel name] guest WiFi
This also ensures that guests can not access information on the staff WiFi network.
A firewall is a security system that will prevent unauthorized access to or from a private network. This is important in businesses, like your hotel, as often you will have databases that contain confidential information. A firewall will protect this information from hackers so it doesn’t fall into the wrong hands.
Book a Demo!
Now that you know how to keep your guests happy with WiFi that works throughout your entire hotel. You may be wondering things like:
How long does it take to get in place?
Is it easy to install and set-up?
What are the fees involved?
One of our hotel WiFi consultants can answer these and any other questions you may have.
Call us now on 02381 103195.
Alternatively, book a demonstration online by clicking the button below!