What is the Best Phone System for Pharmacies?

Lorna Bailey Blog

So, you’re looking for a new phone system for your pharmacy?

Maybe because you’re facing one (or more) of the following problems with your current set up:

  • You feel that frequent engaged tones may be leading to frustrated customers.
  • You would like a system that links to your pharmacy management software so you can greet customers by name and save your staff time.
  • You would like to monitor and improve the way your staff interact with your customers.
  • You feel you are not delivering the best service possible to your customers.

If so, Yo Telecom are here to help!

In this short article, we’ll outline the differences between the phone systems available to you and tell you which one is the best choice for your pharmacy.

What is the Best Phone System for Pharmacies?

There are 3 main types of phone system available:

  • Digital phone systems
  • Internet (VOIP - Voice Over Internet Protocol) or cloud-based phone systems
  • Hybrid phone systems (the best of both worlds)

I’ll briefly introduce the three and give you the lowdown on the pros and cons of each system.

Digital Phone Systems for Pharmacies

A digital phone system is a physical phone system that is located somewhere in your pharmacy.

It is a small box, which is usually mounted on a wall or placed in a cabinet. It connects to your phone lines and all the handsets you have in your building.

A benefit of a digital phone system is that it’s very reliable. This system ranks #2 out of the three systems in reliability.

However, a disadvantage of a digital phone system is that it is restricted to physical phone lines (digital or analog phone lines). This means it’s not that future-proof.

Internet (VOIP) Phone Systems for Pharmacies

An internet phone system, also known as a VOIP or cloud-based phone system, is a virtual phone system which will not be located in your pharmacy. Instead, it will be located in a data centre somewhere in the world.

A benefit of the VOIP system is that it can save you money on call charges.

However, VOIP phone systems aren’t that reliable. If your internet connection goes down, or is too slow at certain times of the day, you won’t be able to use your phones.

Hybrid Phone Systems for Pharmacies

The hybrid phone system is a mixture of a digital phone system and an internet (VOIP) phone system.

This system will be located in your pharmacy and offers flexibility with your choice of fixed or cordless handsets.

The main benefit of a hybrid phone system is that it offers you more reliability than any other type of system.

If one type of line fails for you, it can automatically route calls in and out through a backup line.

Hybrids don’t really have any disadvantages, they really are the best of both worlds!

The Hybrid Phone System is the Best Phone System for Pharmacies

As well as being the most reliable phone system you can buy, hybrid phone systems also offer a range of other useful features for pharmacies:

Our phone systems integrate perfectly with pharmacy management softwares, such as ATL and ProScript by EMIS.

Allowing you to WOW your customers by knowing their name and prescription details before you’ve even answered the phone!

You can even dial directly from your software too, impressive right?


I hope this has been easy to understand.

If you would like to know more about anything discussed in this article, please call us on 02381 103195.

Alternatively, you can talk to one of our expert consultants via our live webchat to get your questions answered instantly!

Or, if you like what you’ve read, I recommend you book a FREE demo of our phone systems! You can do this by clicking the button below.