Hybrid phone systems are a rapidly growing option for modern businesses. But what is this new type of phone system? And who is the best provider?
What is a Hybrid Phone System?
A hybrid phone system is a combination of an on-premise phone system and a cloud phone system. This means it allows you to utilise your existing phone lines while also routing calls through the internet. To put it simply, your phone system will make and take your calls through the internet (using VOIP) to help save you money on bills and call charges. But if you ever experience times where your internet is slow or goes down completely, your phone system will automatically send your calls through a digital or analogue signal. This helps to ensure that your customers can always get through to you and you can always get through to them.
Advantages of the Hybrid Phone System
The hybrid phone system has so many benefits. Not only do you get the reliability and ease of use of a traditional phone system, that you’re used to, but you get the added flexibility and innovation of a cloud-based phone system.
You’ll also benefit from:
+ Increased reliability
+ Improved scalability
+ Better flexibility
+ More functionality
Who is the Best Hybrid Phone System Provider?
Lot’s of companies are adopting the hybrid phone system to their product range. However, how do you know who is the right provider for your business? At Yo Telecom we take a consultative approach. We listen to the needs of your business so we can tailor a package to suit you – providing you with your perfect system. Not only do we supply you with your new system but we’ll also provide all the support and training that you’ll need!
Our Hybrid Phone Systems
Our state of the art phone systems are specifically designed to help you increase the success of your business.
You can benefit from features such as:
Call Recording
Have you ever wondered how your staff interact with your callers? With Call Recording all of your calls, both inbound and outbound, will automatically be recorded and saved to a dedicated storage device. This means you can listen to your calls whenever you need to and as many times as you want. By doing this you can assess the strengths and weaknesses of your team. You can then praise them for things they do well and offer training on things that can be improved.
Call Logging
Call logging works exactly like the call log on your mobile phone, notifying you as soon as you miss a call. By seeing your missed calls on a screen in front of you, you can easily call back and pleasantly surprise your callers. This often results in a lot more appointments or bookings being made, which means more revenue for your business!
On Hold Marketing
Keep your callers entertained on the line by playing them marketing messages. Callers who are phoning to enquire about using your services will be more likely to do so if they know more information about what you provide. Our on-hold marketing messages are professionally recorded and designed to meet the needs of your business to WOW your customers.
Computer Telephony Integration
CTI stands for Computer Technology Integration. This feature will allow you to connect your CRM to your phone system, so you can see which customer is calling you before you’ve even picked up the phone.
Complete Cordless Coverage
We guarantee 100% cordless coverage throughout your entire building. So you and your team can walk around with complete confidence that you can make or take calls from even the furthest point of your building.
Auto Attendant
Auto Attendant is an automated answering service that will automatically greet your callers and give them a list of answers to choose from. For example:
‘Thank you for calling [name of business].
If you would like more information about our products and services, please press 1.
Press 2 if you would like to speak to a customer services representative.
For any other enquiries, please hold the line and we will connect you to the next available staff member.’
This helps to sort the traffic of your calls and ensures your callers get through to the right person and more.
How can you get This in Place at Your Business?
Getting a Yo Telecom hybrid phone system at your business couldn’t be easier! Simply call us on 02382 146115 to book your FREE consultation and demonstration to see our phone systems in action.
