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What's Our Story?

Childhood friends Ryan O’Carroll & Nathan Hanslip founded Yo Telecom in April 2013. Coming from family business backgrounds themselves, they’d seen first-hand the shoddy service and sky-high bills other telecoms companies were providing to small businesses. Naturally, they saw a gap in the market for a new, customer service focused telecoms provider. Founded in Southampton, Yo Telecom now has an additional office in Manchester with plans for further expansion.

 

Our company culture is a huge part of Yo Telecom. We’re a hard-working, ambitious and energetic group of people working together to provide the best service to our customers. From our communication consultants to our technical support team, we pride ourselves on having a real family feel throughout the company. Because of this, Yo Telecom made Best Companies’ Top 100 Small Organisations to Work For 2020.

 

Over the years, we’ve also won Corporate LiveWire’s 2019 ‘Business Telephone Systems Supplier of the Year’ UK award and were SIEMENS’ (Unify) Fastest Growing Partner, globally for three consecutive years.

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Our Vision

Bridging the gap between businesses and their customers.

Our mission is to be the #1 telecoms company in the UK for SMEs. How will we do this? By WOWing businesses by bringing their Phone and WiFi systems into the 21st century and providing excellent customer service. We don’t just provide the equipment and leave. We only leave your premises when your staff know exactly how to use your new system. We also provide 24/7 in-house tech support, 365 days a year.

 

Our objective is to bridge this gap between our customers and their clients, by making their communication professional and seamless. As such, all services we provide are carefully chosen to achieve that vision.

Yo's Vision

Our purpose is to help businesses increase their success.

Our mission is to be the #1 telecoms company by WOWing businesses by bringing their Phone and WiFi systems into the 21st century. Ryan O’Carroll & Nathan Hanslip founded Yo Telecom in April 2013. Coming from family business backgrounds, they naturally saw the importance in keeping up to date and having the best communications possible between businesses and their customers.

We're powered by purpose

Everything we do, every product we provide, and every innovation we create is all for one powerful purpose. Helping businesses increase their success. So from the moment we first talk, all the way through to your installation and beyond we operate on the basis of helping you increase your success.

Phenomenal Training

Some telecoms companies don’t train their clients. Some telecoms companies train their clients how to transfer a call and place someone on hold. Yo Telecom educates and coaches leaders of businesses on how to increase their success. Not something you’ll directly pay us for, but worth way more than everything you’ll ever pay us.

A culture built on great service

Here’s one way we’re innovating customer service. We found out, that a lot of businesses find it hard to contact their telecoms provider. We’re different, we want to make it as easy as possible to contact us, which is why our clients can dial “888” from any one of our handsets and be connected to our support team in 5 seconds. 24 hours a day. 365 days a year.

Powered by purpose

Bridging the gap between you and your customers

Our core values

Here at Yo we live by our 10 core values.

Core Value #1

Go above and beyond with service to WOW everyone.

Core Value #2

Inspire and lift the spirits of the world.

Core Value #3

Be passionate, determined and courageous.

Core Value #4

Dream and live big.

Core Value #5

Persistence beats resistance, keep on going!

Core Value #6

Be loyal, honest, and humble.

Core Value #7

Make good works well known.

Core Value #8

See problems as challenges, face them with optimism.

Core Value #9

Learn, use, and share good knowledge.

Core Value #10

Communicate, communicate, communicate!

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