This is how Yo Telecom has Used Staff Training to Grow Like Crazy!
It doesn’t take a lot to prove that the more knowledge a person has on their job role, the more responsibility they can take to have control of their own production. There are other things that play a big part in production, such as how enthusiastically a person applies their knowledge, but knowledge is very […]
Call Reporting: Harnessing Your Call Analytics
In the modern age of data, even your telephone system has analytics – and it comes in the form of Call Reporting. Call reporting transcends mere data collection though; it’s a strategic imperative that empowers businesses to make swift, informed decisions. Realtime call analytics transforms raw communication data into actionable insights, becoming the linchpin for […]
East Trees Health Centre | Customer Testimonial
East Trees Health Centre is a Bristol-based medical practice. With over 1600 patients, across a range of different demographics, speaking a range of different languages – their reception and call handling team were desperate for a modernised telephone system that could work for them. We visited Val Denton, the practice manager to get their views […]
Call Recording
Call recording Keep All Your Calls. Instant & Automatic. Record all of your calls, both incoming and outgoing, and have them automatically backed up to the cloud, ready to access whenever you like. GET QUOTE Watch Video Never miss a thing… Listen back to exactly what was discussed in a call, allowing you to pick […]
Clover Dental Practice | Customer Testimonial
Clover Dental Practice are a local practice, situated in North Baddesley, Southampton. They recently switched to Yo Telecom after wanting to consolidate their 4 providers into 1. We went to visit Kevin Evan, Clover’s Senior Business Development Manager, to see how they were getting on & also hear what they had to say about their […]
5 Ways To Improve Caller Experience For Opticians
Looking to improve your Opticians? Customer experience and satisfaction is of paramount importance to any business. A study from HubSpot Research determined that 93% of customers are likely to repeat business with companies who offer excellent customer service. It’s even said now that customers are willing to pay more and even turn away from their […]
What is a DECT Phone System?
A modern phone system makes it easier to stay connected to your customers. Whilst those who handle calls used to be tied to a desk with a corded handset, DECT technology makes communication far more flexible. DECT phone systems have all of the features of any other business phone system, they just also allow the […]
Touchstone Property Management | Customer Testimonial
Just over two years ago, we installed a new Yo telephone system for Touchstone Property Management in Bath. “When Chris from Yo first visited our offices, I said you’ll never get a phone system in here because we just have NO connection” So, a few years into their contract, we travelled to Bath to see […]
What Is The Best Phone System for Schools?
So, you’re looking at a new phone system for schools… Perhaps you’re working with an outdated analogue system, maybe you’re struggling with a poor connection in certain parts of your premises, or even just paying too much money for poor service. Whatever your circumstance, we know just how important efficient communication and a good phone […]
What is Telecommunications? An Introduction to the Industry
So, you’re wondering exactly what telecommunications is? Well, nice to meet you, we’re Yo Telecom, an award-winning telecoms company with over 2000 customers. Having been in the industry for many years now, in this post, we’ll cover what telecommunications is and how telecom systems work. We’ll also outline what telecom companies can provide for their […]
